Client Service Manager Team Lead

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As a Client Service Manager Team Lead, you'll combine advanced client service expertise with leadership responsibilities that support team performance, operational excellence, and a consistent client experience. In addition to managing your own book of business, you'll serve as a trusted technical resource and escalation point for complex client situations while helping to elevate the performance of the broader team.

This role is ideal for a service professional who enjoys developing others, driving process improvements, and influencing results through collaboration. You may provide formal or informal leadership support, including coaching, onboarding, workflow coordination, and team development, while ensuring the highest standards of client service and operational effectiveness.

• Manage a portfolio of Small Business clients while delivering exceptional service, retention, and growth outcomes
• Serve as a primary escalation point for complex client service, coverage, and renewal issues
• Provide technical guidance and support to team members on service standards, workflows, and best practices
• Coach, mentor, and support onboarding of new team members to promote consistent service excellence
• Coordinate workflows and resources to improve efficiency, workload balance, and service delivery
• Partner with leadership to drive operational excellence, quality assurance, and continuous improvement initiatives
• Analyze service trends, workflows, and performance metrics to identify opportunities for improvement
• Foster strong relationships with producers, carriers, clients, and internal stakeholders
• Promote adoption of technology, tools, and processes that enhance the client experience
• Support client retention, revenue growth, and overall business performance through leadership and influence
• May provide direct leadership responsibilities, including team oversight and performance support, where applicable

• 5+ years of experience in insurance client service or account management
• Active Property & Casualty (P&C) license
• Strong knowledge of insurance products, service processes, and client relationship management
• Demonstrated ability to resolve complex client and coverage issues
• Experience mentoring, coaching, training, or leading team initiatives
• Strong organizational and workflow management skills
• Ability to influence and guide others without relying solely on formal authority
• Effective communication and stakeholder management skills
• Strong analytical and problem-solving capabilities
• A collaborative leadership style and commitment to team success
• Ability to leverage data, technology, and reporting tools to drive decisions and improve outcomes

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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