We are currently looking for a professional and motivated Call Center Representative to join our team in Glendale.
Responsibilities:
Handle incoming customer calls, schedule and confirm estimate appointments, follow up with potential and existing customers, provide excellent customer service, and assist with general office support. This position also requires accurate data entry, maintaining customer records, tracking leads and appointments, updating spreadsheets and company systems, and preparing daily reports. Attention to detail and accuracy are essential.
Requirements:
Previous call center or customer service experience is required.
English is required; Spanish is a plus.
Excellent communication skills and confidence speaking with customers on the phone.
Fast and accurate typing skills with strong computer proficiency. You must be comfortable working in multiple programs, entering and tracking data, updating spreadsheets, and ensuring all customer information is accurate.
Strong organizational, multitasking, problem-solving, and conflict-resolution skills with a professional, reliable, and positive attitude.
Experience in the home improvement, construction, or fencing industry is a HUGE PLUS. If you have this experience, please mention it in your application.
Principals only. Recruiters, please don't contact this job poster.