About Us: Welcome to Carson Refrigeration where comfort meets commitment! As a
proud, family-owned HVAC business, we’re dedicated to more than just keeping your
home at the perfect temperature. At Carson Refrigeration, we believe in the power of
community. We actively give back by supporting local initiatives and charities, because
we know that a thriving community benefits us all. We’re not just part of the
neighborhood, we’re invested in its success and well-being. Taking care of our staff is
just as important to us. We understand that happy and motivated team members
provide the best service, so we prioritize their growth, well-being, and job satisfaction.
When our team thrives, so does the service we provide.
Job Description: As an Operations Coordinator at Carson Refrigeration, you will play a
crucial role in ensuring the smooth and efficient operation of our daily activities. You will
be responsible for coordinating schedules, managing materials, and maintaining
effective communication with customers and suppliers. Your ability to multitask,
prioritize, and stay organized will be essential to your success in this role.
Responsibilities
Project Coordination & Scheduling
Coordinate on-site assessments, installation timelines, confirm availability of crews, and ensure required equipment and materials arrive on time.
Communicate installation dates with clients and update them regularly on project progress or schedule changes.
Coordinate with other trades to align timelines.
Client Communication & Support
Respond to emails and calls from clients regarding scheduling, billing, and project status.
Provide guidance on rebate programs (e.g., CleanBC), warranty details, and product information.
Follow up on outstanding invoices, deposits, or required documentation.
Supplier & Vendor Management
Request pricing, availability, equipment compatibility, and technical documents from suppliers.
Track purchase orders, expedite urgent shipments, and confirm order accuracy.
Follow up on warranty claims, missing parts, incorrect shipments, or damaged items.
Documentation & Administrative Support
Prepare and send service call quotes, and invoices.
Maintain organized records for projects, warranty submissions, equipment serial numbers, and client correspondence.
Input and manage jobs in the Jobber, ensuring the team has accurate notes and updates.
Assist in developing workflow processes to manage unscheduled or last-minute jobs.
Internal Communication & Coordination
Communicate project details to technicians, ensuring they have submittals, equipment lists, and site instructions.
Follow up with the operations team to confirm completion of installations, service calls, or follow-up visits.
Provide updates to management regarding scheduling, delays, or customer issues.
Qualifications
High school diploma or equivalent; additional education or certification in office administration or a related field is a plus.
Experience in project coordination, administrative support, or customer service (HVAC or construction industry preferred).
Strong organizational skills with the ability to manage multiple projects simultaneously.
Excellent written and verbal communication skills.
Proficient with scheduling software and CRM platforms (experience with Jobber is an asset).
Strong problem-solving and follow-through skills with high attention to detail.
Experience coordinating contractors, trades, or field technicians.
Ability to work in a fast-paced environment and handle urgent requests professionally.
Principals only. Recruiters, please don't contact this job poster.