We are a Los Angeles based tropical fish company and are looking for a dependable and customer-focused Customer Service Representative to join our team.
This position is focused on supporting our customers by phone and email, helping with questions about orders, shipping, products, and general customer service needs. We’re looking for someone who communicates well, stays organized, and is comfortable working in a fast-paced ecommerce environment.
Responsibilities
• Answer incoming customer service phone calls
• Respond to customer emails in a professional and timely manner
• Assist customers with order status, shipping, cancellations, refunds, and general questions
• Research customer orders and account information
• Document and manage customer inquiries and support tickets
• Work with other departments to resolve customer issues
• Provide friendly, confident, and accurate customer service
Qualifications
• Strong verbal and written communication skills
• Comfortable speaking with customers over the phone
• Good computer and data-entry skills
• Ability to multitask and manage a high volume of customer inquiries
• Dependable, organized, and able to work as part of a team
• Previous customer service or ecommerce experience preferred
• HubSpot experience is a plus
• Shopify experience is a plus
• Aquarium, tropical fish, or pet industry knowledge is helpful but not required
Principals only. Recruiters, please don't contact this job poster.