OC Mail & Shipping is a locally owned and operated shipping and business services center in Fountain Valley, California.
We offer domestic and international shipping through FedEx, USPS, and DHL, along with private mailbox rentals, package receiving, Live Scan fingerprinting, notary services, passport photos, printing, and other business services.
We’re a growing small business focused on providing reliable, convenient, and personalized service to our community.
About the Position
We’re looking for a dependable, organized, and customer-focused Store Manager to oversee daily operations, provide excellent customer service, and help our business grow.
This is a hands-on position combining store management, customer service, and sales. You’ll work directly with customers, supervise employees, and ensure the store operates smoothly and efficiently. You’ll help promote our services, identify opportunities for improvement, and support new business initiatives developed by ownership.
Previous management experience is preferred but not required. We value reliability, initiative, strong communication skills, and a willingness to learn.
Key Responsibilities
Store Operations & Management
Oversee daily operations, coordinate weekly responsibilities, and employee schedules.
Maintain an organized, efficient, and customer-friendly store environment.
Ensure employees follow established procedures and service standards.
Independently resolve routine operational issues and customer concerns.
Identify opportunities to improve efficiency and communicate recommendations to ownership.
Shipping & Business Services
Process domestic and international shipments through FedEx, USPS, DHL, and other supported carriers.
Manage private mailbox rentals, renewals, mail sorting, and package receiving.
Perform Live Scan fingerprinting and notary services once certified and authorized.
Assist customers with passport photos, printing, and other business services.
Maintain accurate transactions, records, and secure handling of customer information.
Customer Service, Sales, Business Growth
Provide knowledgeable, friendly, and professional customer service. Recommend appropriate shipping options and additional services based on customer needs.
Build relationships with repeat customers and local businesses.
Support established sales goals, promotions, and customer retention initiatives.
Assist with implementing new services, systems, and operational improvements.
Support employee training and customer education for new service offerings.
Identify potential sales opportunities and share recommendations with ownership.
Qualifications
Required
Experience in retail, customer service, sales, shipping, or a related service-based environment.
Strong communication, organizational, and problem-solving skills.
Dependable, detail-oriented, and comfortable working independently.
Comfortable using computers, POS systems, and business software.
Willingness and eligibility to obtain California Notary Public and Live Scan operator credentials.
Ability to lift and move packages up to 50 pounds, with or without reasonable accommodation.
Preferred
Previous supervisory or management experience.
Shipping, logistics, or mailbox store experience.
Sales experience or demonstrated ability to promote services.
Existing California Notary Public commission or Live Scan experience.
Compensation
$25/hr + 5% profit sharing upon obtaining both required credentials and meeting established qualification requirements for Live Scan and Notary Public.