job title:Customer Service Representative - Graphic Designer
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We are a well established, quality oriented, print and design company serving businesses and individuals primarily throughout Southern California. We offer a range of commercial and digital printing solutions from marketing materials to customized branding projects. Team members collaborate closely with customers to deliver high-quality, timely and cost-effective solutions. We value realibility, attention to detail and require excellent customer skills in order to maintain long-term client relationships.
This position has regular Monday-Friday schedule at 35 hours per week. The role involves creating and updating print-ready designs such as flyers, newsletters, booklets, business cards, logo's and branded materials using industry-standard design software. This position requires the person to consult extensively with customers in person, online and over the phone, gather project requirements, prepare work orders for production, provide and follow-up on quotes, and guide clients through the design and printing process. Daily responsibilities include preparing files for print, reviewing proofs for accuracy, coordinating with production staff, procuring and managing projects produced by outside vendors.
Qualifications: Stong skills in Graphic Design for print and digital materials. Experience with Logo Design and Branding to support client identity and marketing needs. Proficiency with layout principles for clear, visually appealing designs that can be structured for print production or on-line use. Web design experience is a plus. Competence with design and pre-press software (e.g. InDesign, Photoshop, Illustrator, Canva). Knowledge and experience with standard Microsoft products (Word, Excel, Publisher) Customer service experience, including handling inquires, resolving issues, and managing orders. Excellent attention to detail, organizational skills and ability to manage multiple projects and deadlines.
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