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IT Support Technician - Level 2 (emeryville)
Computer Courage
compensation:
$30 to $45 per hour depending on experience
employment type:
full-time
experience level:
mid level
job title:
IT Support Technician - Level 2
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Job Responsibilities
Provide IT services and support to Computer Courage business clients
Manage, work, and track tickets in an MSP ticketing system
Manage, monitor, and document client IT hardware, software, and services
Act as a primary technician and point of contact for multiple dedicated accounts
Work in our Emeryville office, from home, and at client sites
Qualifications and Skills
Strong customer service, communication skills and organizational skills
Strong technical knowledge of Microsoft Windows and Apple MacOS
Strong technical knowledge of Microsoft 365 and Google Workspace
Demonstrated knowledge with Windows Server
Demonstrated knowledge of computer networking
Experience with cloud technology administration
Experience with ticketing systems and queues
Strong communication and organizational abilities
Ability to consult, plan, and execute IT strategy with clients
2+ years experience in the IT industry, MSP experience preferred
Good documentation skills, attention to detail
Access to a car, a valid US driver’s license, and car insurance
Must be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environment
This position is onsite full time in Emeryville, CA
Compensation and Benefits
$30 to $45 per hour depending on experience
Company health insurance plans
Retirement plan with employer contribution
Paid time off and sick leave
Personalized workspaces (stand or sit, etc.)
Friendly, innovative team members and work environment
Opportunities for education and certification
Snacks and drinks always available
Learn more about working at Computer Courage on our Careers Center
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