We are looking for a responsible and detail-oriented Customer Service Representative to join our wholesale fashion company.
Responsibilities:
Process and follow up on customer orders.
Communicate with customers by email and phone.
Follow up on pending orders and shipments.
Coordinate with sales, warehouse, and shipping teams.
Handle returns, exchanges, credits, and customer issues.
Update customer and order information in the system.
Provide excellent customer service and support.
Requirements:
Customer service experience preferred.
Fashion/wholesale experience is a plus.
Good English communication skills.
Strong attention to detail and organization.
Good follow-up skills.
Able to multitask and work independently.
Principals only. Recruiters, please don't contact this job poster.