Dusty Dawn Miller
818 S Kalispell Cir #104. Aurora, CO 80017 Phone) show contact info
Seeking part-time weekend position - (if it is a work from home position, I could be available more)
Qualifications:
* Scheduling/Service Coordinator for a property management company. Scheduling maintenance orders for residence. Communication with contractors. Invoicing, Estimates and emergency scheduling. Managing 25+ technicians. Includes payroll, and daily schedules, vacations, reviews, estimates, Invoicing.
* Scheduling HVAC service calls for residential, apartments, and commercial clients. Data Entry, Invoicing, Payroll.
* Dispatching for Ambulance and wheelchair transportation from various Dr. office locations. Routing, scheduling, and short notice appointments. This is a 24-hour operation. I dispatch ambulances and drivers to calls and collect important call information. I work rotating shifts and provide coverage in the dispatch center and as command at events as needed.
* Scheduling duties. I manage schedules for 200+ employees. I make sure full-time hours are obtained, shifts are filled, and overtime is minimal. I deal with employee staffing as well as shift coverage and assignments for venues around the Denver/Metro area.
* Five years as an office manager supervising the daily duties of at least 20 individuals. Running the office, delegating tasks, billing, customer service issues and concerns, A/R, A/P, payroll, and dispatching. Human Resource Duties (recruitment, hiring, references, new hire orientations). General office duties included also. Routing deliveries and assigning delivery areas. Great Plains, Quick books, Microsoft Office, Work, Excel used. Data entry of all the above and including work orders, time sheets, and daily activities of up to 50 team members.
* 6 years Emergency Dispatching and Call taking. This position included some of the following abilities: Typing 55wpm, 135 kspm, familiarity with Printrak CAD system, & Positron phone system. Dispatching police officers to addresses of calls, knowledge of the Denver/Metro area geographical layout. I have been trained to take all types of emergency calls coming into a 911 system & as a hostage negotiator via phone. I can use Dictaphone. I stayed current with training and classes offered and stayed up to date on new changes in policies & procedures. I was a translator as well. Knowledge, use, and trainer on the TDD system used by the Police Department. CCIC/NCIC trained/certified. I was a floor/field trainer at both prior Customer service/Emergency positions. Took all Spanish calls & translated for the 911 Center.
* 7 years prior Customer Service/inbound calls for several customer service positions. This included typing, 10 key, switchboard experience, and customer service abilities. Dispatching tow trucks to various locations, knowledge of the Denver/Metro area geographical layout & verifying arrival times. Also helped customers find assistance in outlying coverage areas. Also knowledgeable in customer disputes and complaints, and customer damage claims resolutions. General office experience: filing, message and memo taking, A/R, AP collections, invoicing, petty cash, deposits and balancing bank statements, Monthly sales, payroll, and tax reports. Scheduling pickups and deliveries on products. Routes assignments, scheduling, and shift assignments.
Relevant Experience:
RIO Real Estate (Full Time)
Job Title: Maintenance Supervisor 11/2025- Current
Mirage Recovery (Part time- the same time as above)
Job Title: Dispatcher 05/2024- Current