💻 Level 1 Helpdesk / Deskside Support Engineer (Kobe)
📍 Location: Kobe, Japan
📅 Start Date: ASAP
📄 Contract: Initial 1-month contract (High possibility of long-term extension)
💰 Salary: ¥300,000/month (Negotiable based on experience)
We are looking for a Level 1 Helpdesk / Deskside Support Engineer to join our client's onsite IT team in Kobe. This is an excellent opportunity for someone with desktop support experience who is available immediately and interested in a role that could develop into a long-term position.
🌏 Working Environment
🔹 Primary working language onsite is English
🔹 You will also support Japanese end users, so conversational Japanese (JLPT N3 or equivalent) is required.
🛠️ Responsibilities
✅ Provide Level 1 helpdesk and deskside support
✅ Troubleshoot Windows PCs, laptops, printers, and peripherals
✅ Support Microsoft 365 applications and user accounts
✅ Perform password resets and basic account administration
✅ Set up, image, and deploy new devices
✅ Assist with meeting room and AV equipment when needed
✅ Escalate complex technical issues to senior support teams
✅ Maintain accurate ticket updates and documentation
🎯 Requirements
✔️ At least 1 year of IT Helpdesk or Deskside Support experience
✔️ Experience supporting Windows 10/11 environments
✔️ Basic knowledge of Microsoft 365
✔️ Familiarity with printers, peripherals, and basic network troubleshooting
✔️ Business-level English
✔️ Conversational Japanese (JLPT N3 or equivalent is acceptable)
✔️ Strong customer service and communication skills
✔️ Able to work onsite in Kobe
⭐ Nice to Have
➕ Experience with ServiceNow or other ticketing systems
➕ Experience with hardware deployments and user onboarding
➕ CompTIA A+, Microsoft certifications, or similar
📌 What We Offer
✨ Immediate start
✨ Competitive salary based on experience
✨ Friendly international working environment
✨ Excellent opportunity for long-term extension after the initial contract
If you're available to start ASAP and enjoy providing hands-on IT support in a bilingual environment, we'd love to hear from you!
Principals only. Recruiters, please don't contact this job poster.