Name: Maria R. - USC US Citizen located in Northern California, not subscribed to LinkedIn
40 mi radius - Location: Walnut Creek, CA. 94596 - Local, Onsite OR Hybrid | Will Consider USA Remote - Pacific Time Zone
FTE Permanent or Contract to Hire | Local Bay Area or State Travel only, No national or global travel | No Relocation | W-2 Only
7+ years Professional Management experience:
Department Head | Director of Operations
Leadership * Strategy & Operations Lead
Business Operations Director
Leadership experience by Industry: Customer Care, Healthcare, Human Resources, Payments, Corporate Real Estate, Services, Technology
• Own Day to Day Operations, Operational Readiness, Operational Efficiency, Operations Projects Delivery, Risk & Reporting
• Drive Enterprise Operations, Operational Excellence, Lead Organizational Alignment, Strategy & Operations initiatives
• Accountable for annual capital forecasts, quarterly $24M+ capital budgets for projects, decisions, cost, expenses as stakeholder & sponsor
• Approve capital & operations spending, maximizing performance, profitability, cost savings, reduced expenses
• Deliver verbal & written communications, handle prioritization, negotiations, interact with all levels of the company respectfully, equally
• Streamlined Operations, Innovation, Improve profitability, Process improvements, Re-organization, Ongoing Support
• Expect & adhere to important Company core values, Policies, Compliance, Procedures & Standards
• Department Head supervising up to 53 managers plus staff, contractor & vendor resources - Onsite, Hybrid, Remote, Onshore, Offshore
• Authorized hiring, salary range, bonus incentives, expenses, support employee experience, workplace safety, workman’s compensation
• Utilized vendors training upskilling employees to improve staff support & performance
• Strategic Planning & Vendor Management
• Operations Sponsor partnering with Technology & Non-Technology vendors on operations innovation, solutions, enhancements, training
• Assign Program / Project delivery staff, challenge assumptions, handle escalations in a proactive professional manner, recognized as trusted advisor
• Encourage unified collaboration, Advocates Partnership towards Business Success
• POC Point of Contact for Vendor Management - Manage vendor relationships, contractors, vendor products & services
• Manages broad administrative oversight, P&L, and statewide staff performance
• A Senior role leading the entire governance, compliance, and relationship framework for all external IT and Non-IT suppliers
• Execute, achieve, deliver On Time value add Solutions, Customer Satisfaction
• Solve complex operations issues, incidents, unexpected obstacles, problem resolution, expedited projects, critical operations recovery
• Respond multitasking to address each urgent real time operational challenge instantaneously, broadcasting Constant Communications
• Follow-Up, ensure problems escalated are resolved efficiently, Peer Executives & All Departments take-action on operations remediation
• Insist persistently to achieve efficient business as usual stable operational status, seamless customers experiences