Throughout my career, I have developed extensive experience across customer service, client communication, sales, and research-driven operations. My professional background centers on delivering high-quality client support, resolving complex issues efficiently, and managing clear communication channels across diverse industries.
Most recently, I served as a Sales and Marketing Executive at Soloh Worldwide Inter-Enterprise, where I managed direct client interactions, responded to incoming inquiries, handled client concerns, and built long-term relationships through proactive problem-solving. Prior to that, as a Business Development Officer at Zanifu, I engaged directly with business owners and agricultural partners, facilitating agreements, guiding clients through platform processes, and providing ongoing support to ensure seamless user onboarding.
Additionally, my work as a Statistician and Research Assistant at the Kenya National Bureau of Statistics (KNBS) sharpened my attention to detail, analytical accuracy, and structured communication while conducting field data collection and engaging with local communities. Across all my roles, I have consistently focused on maintaining customer satisfaction, managing time-sensitive inquiries, and maintaining clear, empathetic, and professional communication.