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Estimate Coordinator (customer svc./dispatching) Position (Concord, CA)
Straight Line Roofing and Construction, LLC
2260 Commerce Way, Suite D near Concord Avenue
compensation:
23.00/hr to 30.00/hr DOE
employment type:
full-time
experience level:
entry level
job title:
Estimate Coordinator (customer svc./dispatching)
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This full-time, on-site position is ideal for a dependable, customer-focused professional who stays calm under pressure, takes ownership of their work, and balances independent responsibility with team collaboration. Remote work is not available.
COMPENSATION & BENEFITS:
Pay: $23.00–$30.00 per hour, depending on experience.
Benefits: Medical, Dental, Vision, and Chiropractic Coverage; Life Insurance; Flexible Spending Account (FSA) plans; a 401(k) Plan with matching contributions; and additional benefits.
Paid Time Off: vacation, sick leave, and holidays.
RESPONSIBILITIES:
• Answer, screen, and route calls using a multi-line phone system, providing courteous, professional assistance and following approved call scripts.
• Collect accurate customer information, schedule estimate appointments, and coordinate customer follow-up with the sales team.
• Prioritize service requests, dispatch technicians, and coordinate daily schedules to maximize productivity and minimize delays.
• Keep customers informed of appointment times, job progress, and schedule changes, and maintain clear communication with technicians, the sales team, and management.
• Identify scheduling conflicts and operational issues early, and help resolve them promptly.
• Track jobs, maintain accurate schedules, calendars, customer records, and follow-up notes, and prepare reports in ServiceTitan. Use Captivated, CompanyCam, and other office systems as needed.
• Create and organize documents using Microsoft Word, Excel, and Outlook, and perform general administrative duties to support an organized, team-oriented office.
QUALIFICATIONS:
• Scheduling experience in an office, administrative, dispatch, or call center environment; additional dispatching or customer service experience is valuable.
• Strong written and verbal communication skills, a professional telephone manner, and the ability to calmly de-escalate difficult customer calls; Spanish-English bilingual ability is highly valued but not required.
• Excellent organization, attention to detail, and accuracy, with the ability to manage multiple priorities and use scheduling systems while on the phone.
• Sound judgment, adaptability, and problem-solving skills in a fast-paced office, with a proven ability to manage front-office operations independently and collaborate reliably with the team.
• Residential construction knowledge or experience; roofing industry experience is a plus, and ServiceTitan experience is highly preferred.
• Proficiency in Microsoft Office, especially Outlook, Word, and Excel, and a minimum typing speed of 55 WPM.
• A positive attitude, strong work ethic, and professional appearance, with a commitment to representing the company well and learning and following the Straight Line Way, including approved call scripts and customer communication standards.
WE INVITE YOU TO JOIN OUR TEAM!
Join an established, expanding company where you can grow your career in a positive work environment.
To apply, visit https://www.straightlineconstruction.com to download the employment application, and complete the typing assessment at https://app.typingtestpro.com/test?id=hcekv72k.
Submit your completed employment application, typing certification, resume, and cover letter highlighting your relevant dispatch, scheduling, or administrative experience.
- Principals only. Recruiters, please don't contact this job poster.