job title:Customer Service - Administrative Assistant
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About the Role
We are seeking an experienced, proactive Customer Service & Administrative Assistant with a strong background in order management and logistics support. In this dual-function role, you will manage customer orders from entry through fulfillment, troubleshoot issues in real time, and serve as a vital operational link between sales, logistics, and our customers.
Key Responsibilities
• Order Management: Accurately enter, process, and track customer orders in our computer system; conduct daily audits to monitor order status and ensure timely fulfillment.
• Customer & Sales Support: Serve as the primary contact for order updates, changes, cancellations, returns, and delivery information updates.
• Logistics & Shipping: Operate UPS and FedEx online portals to generate shipping labels, log shipment data, track packages, and produce daily shipping reports.
• Cross-Departmental Collaboration: Build and maintain clear, effective communication across internal teams (sales, operations, shipping) to streamline daily workflows.
• Problem Resolution: Proactively resolve delivery delays, order discrepancies, and customer concerns with a professional, customer-first approach.
Required Qualifications & Skills
• 8–12 years of proven experience in combined Customer Service and Administrative support roles.
• Hands-on proficiency with UPS and FedEx online shipping tools.
• Strong working knowledge of Microsoft Office Suite (Excel, Outlook, Word).
• Exceptional organizational, multitasking, and time-management skills in a high-volume, fast-paced environment.
• Outstanding communication skills (verbal and written) with a professional, engaging demeanor.
• High attention to detail with a solution-oriented, team-player mindset.
Application Requirements
To be considered for this position, please submit:
1. An updated Resume
2. Your Salary Requirement (hourly or annual)
Note: Incomplete applications missing a resume or salary requirement will
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