Position Description: We are seeking a Customer Service Representative to join our team. In this role, you will provide exceptional customer service while performing collections activities on behalf of our clients. Responsibilities will vary based on each client’s needs and may include both customer service and collections support.
As a Customer Service Representative, you will handle inbound communications including phone calls, emails, text messages, and chat inquiries, ensuring timely, professional, and accurate responses.
Duties & Responsibilities:
Customer Service Duties
• Respond to inbound customer communications via phone, email, text message, and chat in a professional and timely manner
• Address customer inquiries regarding account balances, payment options, and account status
• Provide accurate information while maintaining confidentiality and data security
• Document all customer interactions thoroughly and accurately in the contract management system
Compliance & Quality Standards
• Adhere to all applicable laws and regulations, including FDCPA, TCPA, and state-specific collection requirements
• Follow company policies, call scripts, and quality assurance standards
• Participate in compliance training, audits, and call monitoring as required
• Maintain professionalism, respect, and ethical conduct in all customer interactions
• Escalate disputes, complaints, or compliance concerns according to established procedures
• Document Client and System policies and procedure
• Other duties as assigned, including projects
Qualifications & Education:
Qualifications:
• Adequate computer skills
• Advanced typing, reading and writing skills
• Proficient with Microsoft O365 tools
• Financial Services experience, a plus
• 1-3+ years Customer Service experience
• Ability to sit for long periods of time
Education:
High school diploma or equivalent required
Principals only. Recruiters, please don't contact this job poster.