Job Summary

The Community Leasing Associate plays a critical role in creating exceptional living experiences for prospective and current residents. This position is responsible for driving leasing performance, delivering outstanding customer service, and supporting operational and marketing initiatives to ensure community success. The role reports directly to the Community Manager and serves as the first point of contact for residents and prospects, representing the Fairfield brand with professionalism and enthusiasm.

Reports to: Community Manager

Key Responsibilities Include

(but are not limited to)

Customer Service & Sales

• Serve as the first point of contact for prospective residents, current residents, vendors, and Fairfield associates.
• Drive the lease closing process by showcasing community features and amenities.
• Determine customer needs and resolve or escalate issues as appropriate.
• Deliver unmatched service to exceed resident expectations and maintain retention.
• Meet sales goals, leasing ratios, and customer satisfaction milestones.

Operations

• Manage lease files and maintain accurate paperwork and computer systems.
• Utilize Yardi accounting software to manage leasing processes.
• Ensure compliance with company policies and fair housing regulations.

Marketing

• Complete marketing and advertising tasks, including updating social media platforms.
• Maintain knowledge of local market conditions and shop competitive properties.
• Assist in implementing community outreach and promotional activities.

Communication & Relationship Management

• Maintain professional verbal and written communication with residents and prospects.
• Build and nurture relationships to foster resident satisfaction and loyalty.
• Represent Fairfields brand values in all interactions.

Administrative Support

• Assist with reporting, scheduling, and other administrative tasks as needed.
• Support the Community Manager in achieving operational objectives.

Qualifications

Education & Certifications

• High school diploma or equivalent required.
• Valid drivers license is required.

Experience

• Minimum of one year experience in customer service, sales, or retail required.
• Leasing or real estate experience preferred.
• Experience using Yardi or similar property management software a plus.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel required.

Skills & Competencies

• Sales Acumen: Ability to close deals and meet leasing goals.
• Customer Service Excellence: Skilled in delivering exceptional resident experiences.
• Communication Skills: Professional verbal and written communication.
• Conflict Resolution: Ability to diffuse and resolve challenging situations.
• Time Management: Prioritize competing tasks effectively.
• Attention to Detail: Maintain accurate records and compliance.
• Marketing Savvy: Knowledge of social media and local market trends.
• Technology Proficiency: Comfortable with Yardi and Microsoft Office Suite.
• Adaptability: Flexible to work weekends, evenings, and holidays.
• Fair Housing Knowledge: Understanding of regulations and trade practices.
• Team Collaboration: Work effectively with colleagues and management.
• Problem-Solving: Identify issues and implement solutions quickly.
• Professionalism: Represent Fairfield brand with integrity.
• Organizational Skills: Manage multiple tasks efficiently.
• Negotiation Skills: Persuade and influence prospective residents.

Key Success / Performance Indicators

• Achieve monthly leasing and occupancy targets.
• Maintain high resident satisfaction scores.
• Ensure timely and accurate completion of lease documentation.
• Demonstrate compliance with fair housing and company policies.
• Contribute to positive online reputation and community engagement.

Exempt Status

• Non-exempt (hourly)

Physical Requirements

For an 8-hour day

Never = 0% | Occasional = 133% | Frequent = 3466% | Constant = 67100%

• Travel Requirements: Occasional
• Lift/Carry 12 lbs. or less: Occasional
• Lift/Carry 1325 lbs.: Occasional
• Lift/Carry 2640 lbs.: Never
• Lift/Carry 41100 lbs.: Never
• Push/Pull 12 lbs. or less: Occasional
• Push/Pull 1325 lbs.: Occasional
• Push/Pull 2640 lbs.: Never
• Push/Pull 41100 lbs.: Never
• Type/Keypunch: Frequent
• Sit: Frequent
• Stand/Walk: Frequent
• Bend: Occasional
• Squat/Kneel: Occasional
• Twist/Turn: Occasional
• Crawl: Never
• Climb: Occasional
• Reach Up: Occasional
• Reach Out: Frequent
• Use of Hands: Constant
• Drive: Occasional