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Information Systems & Security Technician (burlingame)
PHS-SPCA
1450 Rollins Road
compensation:
$25-$31/hour, depending on experience; excellent benefits package
employment type:
full-time
experience level:
entry level
job title:
Information Systems & Security Technician
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FLSA Status: Non-Exempt, Full-Time
Salary: $25-31 per hour (DOE)
Excellent Benefits Package Available
Who we are: Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 5,000 lives saved each year. To learn more about us, visit www.phs-spca.org.
Who you are: You enjoy providing help desk support and proactively maintaining systems and programs, so employees can continue providing top-notch care and service to the animals and public. Your excellent customer service and problem-solving skills are notable strengths in any environment. Position is hands-on and must be performed on-site.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Help Desk Support:
• Responds to support tickets and other support requests.
• Provides training and problem solving for all employees related to computers, peripherals, and the phone system.
• Conducts IT-related onboarding and trains new employees in all aspects of computers and phone systems.
• Maintains and distributes telephone directory and Org Chart.
Computers:
• Performs PC maintenance & upgrades.
• Under guidance of the Manager, installs and maintains software/hardware.
Phones:
• Troubleshoots problems with the phone system.
Other Duties:
• Programs and troubleshoots miscellaneous electronic devices.
• Troubleshoots printers and copy machines.
• Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Upon hire, must pass a background check.
• Associate’s degree in computer science or similar field is required; or 1-3 years of related experience and/or training in computers, phones and security systems; or equivalent combination of education and experience. Familiarity with Remote Monitoring and Management (RMM) systems (i.e NinjaOne) preferred.
• Knowledge of Windows 11 Professional environment.
• Knowledgeable (or becomes proficient within introductory period) with Windows Server Active Directory and Security Permissions.
• Proficient knowledge MS Office 365 applications and Console.
• Possess a valid CA Driver’s License, with a good driving record to be insured with our insurance.
• Good communication skills, verbal and written. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write, read and comprehend simple instructions, correspondence, and memos accurately. Proven ability to communicate technical information effectively with individuals who have varying degrees of computer competency.
Excellent Benefits Package Available
• Medical /Dental /Vision/Life/ Flex Spending
• Sick, Vacation and Holiday pay
• Continued Education Opportunities/Reimbursement
• Employee Assistance Plan
• Retirement plan & employer matching
Available to all employees with pets:
• Free vaccines, spay/neuter, microchipping, and two pet adoptions
• Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.
For more information about our available job opportunities and how to apply, please visit our website at www.phs-spca.org/careers
The Peninsula Humane Society & SPCA is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. EOE/M/F/D/V/SO
- Principals only. Recruiters, please don't contact this job poster.