job title:Front Desk/Customer Service Representative
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Access Uniforms, Inc. is looking for a friendly, organized, detail-oriented, and dependable Front Desk / Customer Service Representative to join our team!
We are a promotional product company specializing in custom apparel, embroidery, screen printing, and signage, all in house! We're looking for someone who enjoys helping customers, is comfortable with technology, and can multitask in a fast-paced office environment.
Job Responsibilities
- Greet and assist walk-in customers with inquiries, orders, and pickups.
- Answer incoming phone calls and provide excellent customer service.
- Gather detailed information for customer quotes, including product specifications, quantities, artwork, and deadlines.
- Respond to customer emails and provide order status updates.
- Process customer payments and coordinate order pickups.
- Process and manage orders received through our online stores.
- Create shipping labels, verify shipping information, and assist with preparing orders for shipment.
- Communicate with our sales and production teams to ensure smooth order processing.
- Use various software platforms to manage customer information, orders, and internal communication.
- Assist with general administrative and office tasks as needed.
Qualifications
- **Strong proficiency in Microsoft Outlook is important**, including managing emails, organizing inboxes, and maintaining professional email communication.
- Comfortable learning and navigating multiple computer programs and software platforms.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and stay organized in a busy environment.
- Friendly, professional, dependable, and customer-service oriented.
- Ability to work independently while also being a team player.
- Previous customer service, receptionist, or administrative experience preferred.
Software We Use
Our team regularly works with the following programs:
- **Microsoft Outlook** – Email communication and organization
- **ShopWorks** – Order management and processing
- **InkSoft** – Online stores and order processing
- **Monday.com** – Task and workflow management
- **Slack** – Internal team communication
What We're Looking For
The ideal candidate is someone who is proactive, resourceful, detail-oriented, and comfortable working with customers, phones and computers throughout the day.
We're looking for a dependable team member who takes initiative, follows through on tasks, and can manage multiple responsibilities while maintaining a positive and professional attitude.