job title:Customer Service Rep/Placement Coordinator
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ChildCare Careers (CCC) is the largest staffing firm dedicated exclusively to the child care industry. Since 1996, we have connected qualified child care professionals with preschools, child care centers, school districts, and before- and after-school programs across the country.
Our team helps keep classrooms staffed and supports both educators and child care programs when they need us most. If you’re looking to join a fast-paced, team-oriented company where your work directly supports schools, teachers, and children, we’d love to hear from you.
We are seeking a Placement Coordinator to join our Brisbane office. This is an office-based staffing and scheduling position, not a classroom teaching position.
Position Details
• Starting Pay: $25.00 per hour
• Schedule: Monday–Friday, 10:30 AM–7:00 PM
• Location: Brisbane, CA
• Employment Type: Full-time
• Additional Compensation: Monthly performance-based bonus opportunities
What You'll Do
As a Placement Coordinator, you will manage staffing needs throughout the day while communicating with both customers and substitute employees. Responsibilities include but are not limited to:
• Coordinate and fill daily staffing requests by matching available substitute employees with customer needs
• Communicate with substitutes by phone, email, and other company systems regarding assignment opportunities and schedule changes
• Answer incoming customer calls, take staffing orders, respond to questions, and assist with service-related concerns
• Manage multiple staffing requests and changing priorities throughout the day
• Respond promptly and professionally to emails
• Enter and maintain accurate customer and substitute employee information
• Provide information regarding company policies, procedures, assignments, and scheduling
• Troubleshoot scheduling and coverage issues
• Collaborate closely with other Placement Coordinators and departments
What We're Looking For
We’re looking for someone who enjoys staying busy, working with people, and managing multiple responsibilities throughout the day. The ideal candidate is organized, dependable, detail-oriented, and comfortable adjusting priorities as staffing needs change.
Qualifications:
• Associate degree or higher preferred
• Previous customer service, scheduling, staffing, administrative, dispatch, call center, or other high-volume coordination experience preferred
• Strong verbal and written communication skills
• Ability to multitask
• Strong attention to detail and follow-through
• Comfortable making and receiving phone calls
• Comfortable working with computers
• Reliable and punctual, with regular attendance
• Able to work the full 10:30 AM–7:00 PM Monday through Friday schedule
• Able to work in person in Brisbane, CA
Why Join ChildCare Careers?
• Medical and dental insurance
• 401(k)
• Monthly performance-based bonus opportunities
• Paid time off
• Paid holidays
• Opportunities for advancement
• Free on-site parking
• Company team lunches and activities
• Monday–Friday schedule with no weekends
Principals only. Recruiters, please don't contact this job poster.