šØ NOW HIRING ā CUSTOMER SERVICE REPRESENTATIVE šØ
We are looking for a motivated, reliable, and experienced Customer Service Representative to join our growing team!
As a Customer Service Representative, you will assist customers throughout the moving process, handle inquiries, resolve on-site issues, and coordinate with moving carriers to ensure a smooth customer experience.
š JOB RESPONSIBILITIES:
Answer inbound calls, emails, and customer inquiries.
Handle customer complaints, emails, and escalations professionally.
Communicate with moving carriers regarding pickups, deliveries, and shipment updates.
Assist customers with cancellations and billing questions.
Maintain accurate customer records and follow up on unresolved issues.
Work closely with management to resolve customer concerns.
ā REQUIREMENTS:
Previous customer service experience preferred.
Moving industry or moving brokerage experience is a HUGE PLUS!
Strong communication and problem-solving skills.
Ability to handle difficult customers and high-pressure situations.
Excellent phone etiquette and organizational skills.
Must be dependable, professional, and a team player.
Comfortable multitasking in a fast-paced office environment.
š¼ WHAT WE OFFER:
Competitive pay (based on experience).
Supportive team environment.
Opportunities for growth.
Full-time position.