About Heating Green
Heating Green is a leading innovator in electric infrared heating systems, serving a diverse mix of customers—from luxury homes and commercial yoga studios (3,100+ worldwide) to everyday homeowners seeking efficient, sustainable warmth.
Based in Bellingham, WA since 2007, our team is small but mighty—grounded in honesty, practicality, and creative problem-solving. As we grow, we’re strengthening our foundation with a new Client Coordinator to help facilitate inbound and outbound sales.
About the Role
This role is very supportive to our sales team. You'll be the tip of the spear for answering sales calls and what is often the start of our hopes for an amazing customer journey, and having them be our customer for life!
Your great listening and validation skills will help build trust for the customer, whom we unlikely ever meet face to face, but you will communicate with them via phone, email, Loom videos, and FaceTime, when necessary. Meeting the customer where they are at is essential and making each one a high priority, and having the mindset of making their day and creating a GREAT experience is what you will do.
You will conduct outreach and help with business development to identify new customers and opportunities to grow our sales funnel. You will work closely with both our VP of Sales and Sales Manager who consult with our clients for commercial and residential applications.
You’ll also collaborate cross-functionally with our marketing and operations team to co-develop educational content, resources, and process improvements. Whether you’re being onboarded by a teammate, talking to a first time customer or working with a customer we have had for years, you’ll bring clarity, confidence, and add value to everything you do.
We’re not just looking for someone who knows the sales side—we’re looking for someone who can support the department, communicate well, and elevate the entire team's capacity because of it. The right candidate who must be an all star, will eventually handle sales (warm or prospecting leads) and be a huge value to the sales department and be instrumental in the success of our team.
What You’ll Do
As the key person who will often be the first point of contact for customers, it is imperative that you have a GREAT mindset of serving the customer, who pays the bills, with an amazing experience by following a process, and entrusting that your actions and service will result in an amazing customer experience and, as a result, great sales.
Support the VP of Sales, who has close to eight years of experience and has served thousands of residential and commercial customers worldwide.
Support the lead generation process and qualify them for the sales department.
Support ecommerce sales when necessary.
Answer the sales phone, respond to emails, call back customers, and reach out to customers who we want to hear back from, etc.
Put together simple 2D or 3D ceiling or floor plans that show our heaters and controls in a given space, i.e. a commercial yoga studio or a residential outdoor heating project. We provide on the job training for the various software programs we use.
Collaborate with the customer support team when necessary.
Serve as the liaison with manufacturers for product information (marketing, sales, and support).
Understand and interpret drawings and make recommendations of what products and controls to use.
Collaborate with our Ops Manager and Marketing Specialist to create and refine educational content (sales guides, diagrams, FAQs, etc).
Maintain and expand our internal knowledge base and support documentation.
Always be looking for ways to improve our internal team processes and customer facing processes.
Show up daily with the mindset of helping others, having fun, and making a difference!
Who You Are
Technically proficient: You have an aptitude for understanding technical details and are great with numbers.
Lead the customer and meet them where they are at: You bring steady energy when speaking to customers who may not know a lot about infrared heating so your job is to lead and guide them, or, they know exactly what they are looking for and you can also make suggestions along the way.
Process-driven: You improve systems and enjoy the process of helping others!
A natural explainer: You simplify complex concepts and enjoy helping others understand.
Positive mindset: You enjoy serving others while aligning your strengths and talents with ours.
Goal driven: You set and crush clear goals, and look for opportunities for others to do the same.
Good energy and outlook in life: Your personal story adds value to the team and you strive for personal growth inside and outside of your work life.
Requirements
Working knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing). We will train the right person.
2–4 years in a role requiring attention to detail with numbers.
Experience communicating with customers and qualified professionals on a job.
Excellent documentation and problem-solving skills.
High emotional intelligence and a grounded, collaborative communication style.
Experience with Google Workspace, CRMs, and quoting systems are a plus.
You thrive when working independently or with a cohesive and collaborative team and are aligned with the department and overall goals of the company.
Your character and mindset of being a doer (with great results) and being a positive impact on those around you is very important to us.
Outbound sales experience is not required but would be considered an asset.
What We Offer
A collaborative, down-to-earth, and highly invested team.
Ownership over a high-impact role with room to grow.
The chance to help shape how sales support works at a purpose-driven company.
Full time hourly pay.
A wide array of incentives, including:
Bonuses for customer reviews
Commission on upselling products
Commission for setting consultations on the calendar of the Sales Manager and VP of Sales
Monthly/quarterly team incentives tied to review goals
Personalized coaching and quarterly growth check-ins
To Apply
Email a cover letter yourself and highlighting how your past experience prepares you for this role. Please attach your resume and include three professional references. We’re looking forward to meeting you!
Heating Green | Bellingham, WA USA | heatinggreen.com
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