Experienced operations and administrative professional with 13 years of experience managing high-volume workflows, scheduling operations, staff coordination, quality assurance, process improvement, records management, and customer service. Proven ability to supervise teams, coordinate daily operations, monitor productivity and quality, conduct audits, resolve operational issues, and improve workflows in fast-paced, regulated environments. Strong background in
cross-functional coordination, database and electronic records management, training, performance support, and maintaining accuracy while meeting demanding deadlines. Seeking a supervisory-level Operations Manager, Operations Supervisor, Administrative Manager, or related leadership position where strong organizational, problem-solving, and team-management skills can contribute to operational efficiency and business performance.