Senior Field Level Support Technician (Worcester)

NOW HIRING: Senior Field Level Support Technician

A&A Search Staffing - Worcester, MA

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Pay: $35–$40 per hour
Location: Worcester, Massachusetts
Employment Type: Contract

A&A Search Staffing is seeking an experienced Senior Field Level Support Technician to provide advanced technical support across multiple locations. This role involves troubleshooting escalated IT issues, performing root cause analysis, documenting solutions, and supporting enterprise technology systems.

JOB RESPONSIBILITIES

• Resolve escalated technical support issues and document solutions in the enterprise ticketing system.
• Analyze system problems and perform root cause analysis.
• Provide professional, customer-focused technical support.
• Develop and maintain technical documentation.
• Support project work while minimizing disruption to regular support services.
• Assist with wireless networks, firewalls, server operating systems, thin clients, security cameras, and conference systems.
• Continue professional development in Microsoft Cloud and Security technologies.
• Recommend technology improvements to management.
• Travel extensively to support more than 60 locations as needed.

QUALIFICATIONS

• At least 4 years of user-facing technical or bench support experience.
• Associate degree in a technology-related field or equivalent certifications.
• Experience with Microsoft Windows, Microsoft Office, Adobe applications, and modern smartphones.
• Experience using enterprise ticketing systems.
• Familiarity with Microsoft Entra, Microsoft 365, Fortinet, Citrix, and Dell server and storage technologies.
• Strong communication, documentation, troubleshooting, and customer service skills.

Preferred qualifications:

• Bachelor's degree in a technology-related field.
• At least 2 years of IT engineering experience.
• Working knowledge of Microsoft 365, Active Directory, and cloud technologies.

PAY AND BENEFITS

• $35–$40 per hour
• Transportation allowance

APPLY NOW!