Job Summary

The Maintenance Supervisor oversees the overall appearance and maintenance of our apartment communities. This role is responsible for supervising and motivating a diverse maintenance team, ensuring timely repairs, and maintaining compliance with safety standards. The position requires independent decision-making, especially during after-hours emergencies, and plays a critical role in resident satisfaction and property preservation.

Reports to: Property Manager

Key Responsibilities Include

(but are not limited to)

Property Maintenance

• Perform, schedule, and supervise maintenance repairs throughout the property.
• Schedule, monitor, and conduct preventative maintenance.
• Maintain a flexible, available schedule to respond to and resolve after-hours and weekend emergency maintenance and custodial requirements.

Operations

• Use Yardi (or similar) property management software to manage open service repair requests.
• Create and manage a budget while maintaining an accurate inventory of maintenance items.
• Ensure that policies and procedures as well as safety and compliance expectations are met.

Team Management & Customer Service

• Lead, motivate, and develop a successful, inclusive, and diverse property maintenance team.
• Provide timely and constructive performance feedback and light mediation.
• Deliver outstanding customer service to all residents.

Compliance & Safety

• Ensure adherence to OSHA standards and company safety protocols.
• Maintain certifications and ensure team compliance with environmental and pool safety regulations.

Vendor & Inventory Management

• Coordinate with vendors for specialized repairs and services.
• Maintain accurate inventory of tools, equipment, and supplies.

Qualifications

Education & Certifications

• High school diploma or equivalent required.
• HVAC-EPA (Type II) or EPA Universal certification is required.
• Certified Pool Operator (CPO) certification strongly preferred; must obtain within 90 days of hire.
• A valid driver's license is required.

Experience

• Three or more years hands-on apartment or building maintenance experience required.
• Supervisory experience required.
• Experience with Yardi or other property management accounting software.

Skills & Competencies

• Strong knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.
• Budget management and cost control.
• Leadership and team development.
• Customer service and conflict resolution.
• Time management and prioritization.
• Safety and compliance awareness.
• Problem-solving and decision-making.
• Vendor coordination and negotiation.
• Computer literacy (Microsoft Outlook, Word, Excel).
• Communication skills (verbal and written).
• Adaptability and flexibility.
• Preventative maintenance planning.
• Inventory management.
• Emergency response capability.
• Technical troubleshooting.

Key Success / Performance Indicators

• Resident satisfaction scores.
• Timely completion of service requests.
• Preventative maintenance compliance.
• Budget adherence and cost efficiency.
• Team performance and retention.

Exempt Status

• Non-exempt (hourly)

Physical Requirements

For an 8-hour day

Never = 0% | Occasional = 133% | Frequent = 3466% | Constant = 67100%

• Travel Requirements: Occasional
• Lift/Carry 12 lbs. or less: Frequent
• Lift/Carry 1325 lbs.: Frequent
• Lift/Carry 2640 lbs.: Occasional
• Lift/Carry 41100 lbs.: Occasional
• Push/Pull 12 lbs. or less: Frequent
• Push/Pull 1325 lbs.: Frequent
• Push/Pull 2640 lbs.: Occasional
• Push/Pull 41100 lbs.: Occasional
• Type/Keypunch: Occasional
• Sit: Occasional
• Stand/Walk: Frequent
• Bend: Frequent
• Squat/Kneel: Frequent
• Twist/Turn: Frequent
• Crawl: Occasional
• Climb: Occasional
• Reach Up: Frequent
• Reach Out: Frequent
• Use of Hands: Constant
• Drive: Occasional