Maintenance coordinator for property management company.
Position Overview
The Maintenance Coordinator is responsible for assigning the day-to-day maintenance requests and the supervision of the crew of laborers from start to finish.
You wiĺl coordinate a crew of maintenance technicians ensuring that all repairs and service tickets are triaged, scheduled, tracked, and closed out efficiently.
You will act as the primary point of contact between tenants, property owners, leasing managers, and external vendors.
Key Responsibilities
• Triage & Log Work Orders: Receive maintenance requests via phone, email, and tenant portals, logging them accurately into our property management software and assign them to each maintenence laborer accordingly. Ensuring work is done by daily inspections and supervision.
• Review & Troubleshoot: Review incoming work orders (including photos and videos) to diagnose issues and prioritize urgent vs. routine repairs before assigning to crew.
• Vendor & Contractor Management: Dispatch reliable vendors, obtain quotes, negotiate pricing/terms when needed, and track jobs to completion.
• Communication: Professionalism and ethical etiquette is required while engaging with tenants, property owners and maintenance crew, keep owners and leasing managers updated on repairs timelines, scheduling changes, and completion statuse.
• Follow-Up & Documentation: Proactively follow up on open work orders, collect completion photos/invoices, and ensure all records are neatly documented in the system, communicate efficiently with leasing managers when vacancies area ready and turned key.
Qualifications & Requirements
• Experience: 1+ to 2+ years of experience in property management, maintenance coordination, or facilities operations.
• Software Proficiency: Familiarity with property management platform AppFolio is a strong plus.
• Tech Savvy: Proficient in Google Workspace or Microsoft Office (Outlook, Word, Excel).
• Communication Skills: Excellent written and verbal English communication skills with a calm, customer-friendly demeanor
Specially with office team, job requires daily communication ansld reporting to leasing department.
• Organizational Skills: Exceptional multi-tasking abilities, strong attention to detail, and a high level of follow-through in a fast-paced environment.