I am looking for a proactive and technically skilled IT Support to manage and support LAN/WAN networks, desktop environments, and enterprise applications. The ideal candidate will provide hands-on technical support, ensure system reliability, and deliver excellent customer service to end users.
Key Responsibilities:
• LAN/WAN Management
o Monitor, maintain, and troubleshoot local and wide area networks
o Ensure network security, performance, and uptime
• Desktop & Server Management
o Install, configure, and maintain desktops, laptops, printers, and peripherals
o Manage OS updates, patches, and endpoint security
o Provide hardware/software troubleshooting and support
• Application Management
o Support installation, configuration, and maintenance of business applications
o Troubleshoot application-related issues and coordinate with vendors when needed
o Ensure smooth integration and performance of applications
• IT & Technical Support
o Provide support for end users (onsite and remote)
o Diagnose and resolve technical issues related to hardware, software, and networks
o Manage helpdesk tickets and ensure timely resolution
• Customer Service
o Deliver excellent user support with strong communication and problem-solving skills
o Maintain a high level of user satisfaction and professionalism
Principals only. Recruiters, please don't contact this job poster.