We are looking for a Customer Service Specialist for our Houston, Texas office.
Candidate must be reliable, punctual and able to work their scheduled 40 hours a week!
Team members strive to provide fast, courteous customer service assisting with new customer inquiries and answering existing customer's product and account questions. Candidates need to have a pleasant demeanor, possess computer & problem-solving skills and be able to effectively communicate with customers and co-workers.
Responsibilities
* Manage incoming calls & e-mail inquiries
* Identify and assess customers’ needs & offer products related to those needs
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Analyze data from multiple sources
* Process payments
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Go the extra mile to engage customers
* Attention to detail
* Be on time and work a full 40 hour work week
* MUST be able to pass a background check & drug test
Skills
*Proven customer support experience or experience as a client service representative dealing with customer inquiries, problem resolution and different types of characters.
* Strong computer skills
* Strong phone contact handling skills and active listening
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school diploma
* MS OFFICE experience
* Typing 40+ words per minute
* Data entry experience
Please submit resume in .PDF format for review
Principals only. Recruiters, please don't contact this job poster.