𝐑𝐞𝐩𝐨𝐫𝐭𝐬 𝐓𝐨: General Manager
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𝐀𝐁𝐎𝐔𝐓 𝐔𝐒: At 916 Grill St + Shabu Zen, we offer a unique dining experience that combines the best of grill and shabu-shabu in a vibrant and exciting environment. We are a fast-paced, customer-focused restaurant that prides itself on delivering excellent service and creating an atmosphere of teamwork and fun. Join our team and be part of a growing, energetic brand that values hard work and collaboration!
𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 𝐒𝐔𝐌𝐌𝐀𝐑𝐘
This role will be responsible for managing a team of 40+ employees per shift, ensuring smooth operations, maintaining high standards of customer service, and driving performance. This role requires a hands-on, solution-oriented individual with excellent leadership skills and the ability to adapt quickly to changing business needs.
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𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐒𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐢𝐨𝐧:
• Lead, train, and motivate a team of 40+ employees per shift.
• Delegate tasks effectively to ensure all operational areas are staff and functioning efficiently.
• Conduct performance evaluations, provide feedback, and ensure all employees are held accountable for their roles.
• Foster a positive and collaborative team environment that alights with company culture.
𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:
• Oversee daily operations, ensuring that all processes and procedures are followed efficiently.
• Monitor and maintain inventory levels, assist with stock ordering, and ensure proper stock rotation.
• Manage shifts and ensure that all positions are covered and staffed according to business needs.
• Ensure compliance with company policies, health & safety standards, and local regulations.
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧:
• Ensure exceptional customer service by addressing customer concerns promptly and effectively.
• Handle customer complaints or issues and resolve them to satisfaction in a professional manner.
• Monitor customer feedback and ensure a high level of service is consistently maintained.
𝐒𝐭𝐚𝐟𝐟 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭:
• Provide training and continuous development opportunities to team members.
• Monitor the performance of staff and identify areas for improvement.
• Lead by example and ensure staff adhere to company standards for performance, appearance, and behavior.
𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠:
• Track and analyze key performance indicators (KPIs) and operational metrics to ensure team productivity and efficiency.
• Report to the General Manager on a daily and weekly task completion, operational concerns, staffing, and other relevant matters.
• Identify areas for improvement and work with the GM to implement solutions.
𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐒𝐨𝐥𝐯𝐢𝐧𝐠 𝐚𝐧𝐝 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐌𝐚𝐤𝐢𝐧𝐠:
• Quickly identify issues and implement corrective actions when needed.
• Handle employee conflicts, scheduling issues, and other operational challenges in a timely manner.
• Proactively manage crisis situations, ensuring minimal disruption to operations.
𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠:
• Ensure all team members comply with company policies and procedures.
• Maintain accurate records of employee attendance, performance, and daily operations.
• Assisting in preparing reports for the GM on staffing, sales, and other operational data as required.
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𝐐𝐔𝐀𝐋𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒
• Proven experience as an Assistant Manager or supervisor in a fast-paced environment.
• Strong leadership and team management skills.
• Ability to manage, motivate, and develop a large team of employees.
• Exceptional organization skills and attention to detail.
• Ability to multi-task and work under pressure in a high-volume environment.
• Excellent communication and interpersonal skills.
• Knowledge of inventory management, scheduling and budgeting is preferred.
• Ability to adapt to changing priorities and situations.
• Strong communication skills and a friendly, positive attitude.
• Flexibility to work nights, weekends, and holidays as needed.
• Must be able to stand for long periods of time and lift up to 25 pounds.
• Must have reliable transportation.
𝐄𝐃𝐔𝐂𝐀𝐓𝐈𝐎𝐍 𝐚𝐧𝐝/𝐨𝐫 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄
• Previous experience in a fast-paced restaurant or retail environment in a supervisor or managerial role.
𝐖𝐎𝐑𝐊 𝐒𝐂𝐇𝐄𝐃𝐔𝐋𝐄
• Flexibility to work nights, weekends, and holidays as needed.
𝐓𝐨 𝐀𝐩𝐩𝐥𝐲: Please submit your updated resume and a brief cover letter explaining why you are a great fit for the Assistant Manager role.
We are looking for a motivated individual with strong leadership skills, excellent customer service, and the ability to thrive in a fast-paced environment.
Join our team and be part of our success!
Principals only. Recruiters, please don't contact this job poster.