About the Role:
You'll be the operational hub between out sales team, field technical and customers- ownings signage projects rom work order intake thought installation and sign of. We Run a multi-office field operation with crews dispatched daily across regions: your job is keep schedules tight, scope clear and customers informed.
What you'll own
* Work order intake & Set up- Convert customer requests, POs and email threads into instructed work orders. Validate scoop, site addresses, contacts, and required Materials before dispatch.
* Scheduling & dispatch- Plan crew assignment per day, per technical, balance load across offices and adjust for time off, weather or scope changes.
*Field Coordination- Daily Check in with technician and crew lead. triage issue from site, escalate when needed, keep task moving
*Customer Communication - Confirm install dates, send updates, manage expectations when scope or timing shifts or timing shifts. You're the voice the customer hears between the sale and the invoice
*Scope & Change Management - Document scope changes, get written approval, ensure they flow into billings.
*Billing readiness- Make Sure each completed job has a clean documentation(photos, sign offs, notes, hours) so accounting can invoice chasing.
*Timesheets & Payroll oversite- Review Tech hours weekly(Reg/OT,DOT) flag anomalies before manager approval.
What a typical day looks like
*The day starts at 6am when tech arrive for the morning huddle. You walk each crew thought their jobs- (scope, site contact, materials issues) in the system before truck roll out around 7am
* From there, you're the dispatch hub, fielding calls from the field, triaging issues, sending customer updates, and prepping the next day's work. Crews check back in thought the afternoon, you verify completed jobs have photos, sign offs, and hours logged before wrapping up at 3pm
What you bring
*2+ years coordination field service, construction signage, or trades projects(signage industry a strong plus)
*Comfort ownings many small details simultaneously- schedules, scopes, contact, deadlines- without dropping any
*Strong written communication: you can write a clear customer update or a clean scope note in two sentences.
*Calm under pressure. Site issues, customer escalations, and last minute reschedules are the job, not exceptions
*Fluency with web-based business tools(CRM, scheduling, dispatch software0 we run on a custom internal platform- you'll be trained on it but should pick up new systems quickly.
Nice to Have
*Experience with Sign permits, electrical Sign Installs or municipal signage requirements.
*Familiarity with reading site surveys, basic shop drawings or sign specs.
*Comfort with AL-assisted tools- we use AL to extract work orders from emails and generate reports and we expect that footprint to grow.
*Multi- locations/multi-office coordination experience
*Bilingual(English/Spanish) a plus given field crew makeup
Tools you'll use daily
Our internal operations platforms (work orders, scheduling calendar, timesheets, billing) email, phone, and standard office tools. Prior experience with field-service platforms( service titan, Jobber, etc) translate wells
Principals only. Recruiters, please don't contact this job poster.