At Novus, we reimagine how people connect. Behind that experience are the systems and technology that help our teams work effectively and deliver for our customers. As our Junior Application & Integration Specialist, you’ll support, maintain, and enhance the platforms and integrations that keep our billing, customer management, and operational processes running reliably.
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Who we are
Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are known for our cutting-edge fibre optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service, and our customers are always at the heart of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As a company, we lean into our passion, uniqueness, and diversity by providing an inclusive environment for our employees. We are proud to live, work, and play in the communities we serve, actively giving back through various initiatives throughout the year.
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Why you’ll love working here
• Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and SkyTrain stations.
• We offer a comprehensive benefits package after three months of full-time employment.
• We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.
• Our wellness program is designed to support your overall health and well-being.
• You’ll have opportunities for professional development, access to cutting-edge technology, and a supportive, collaborative work culture that embraces continuous improvement.
• It’s your birthday! Take the day off to celebrate.
• Love dogs? You’ll be in good company - there are many roaming the office.
• Our Fun Club will have you socializing with activities throughout the year, and tasty treats on Fridays will satisfy your cravings.
You’ll have the opportunity to strengthen business-critical systems, improve integration and operational workflows, and help shape the technology foundation that supports our teams and enables the business to operate effectively.________________________________________
The Opportunity
We’re looking for a technically curious, practical, and collaborative Junior Application & Integration Specialist to join our Technical Operations team. In this junior-to-mid-level role, you’ll administer the GLDS BroadHub billing platform, support system configuration and upgrades, troubleshoot production issues, develop reports and automation tools, and build integrations with internal and third-party systems. Prior GLDS BroadHub experience is an asset, but it is not required as we value strong technical fundamentals and a willingness to learn the platform deeply over time.
Our Technical Operations Team
We’re a collaborative team that works closely with teams across the company and external vendors to keep essential business systems dependable and secure. Everyone has the opportunity to contribute ideas and take ownership of their work. We value curiosity, thoughtful problem-solving, clear documentation, and people who enjoy understanding how technology works behind the scenes.________________________________________
What You’ll Be Doing
Billing Platform Administration
• Support the daily operation and administration of billing and customer management systems, including GLDS BroadHub.
• Maintain system configuration, billing cycles, scheduled jobs, reports, backups, and restore procedures.
• Assist with patches, upgrades, and vendor coordination.
Systems Integration & Development
• Build, maintain, and troubleshoot integrations between internal systems and external platforms.
• Create scripts, reports, utilities, and small applications using PHP, Python, SQL, and shell scripting.
• Work with Linux servers, web servers, databases, APIs, secure file transfers, and application environments.
Monitoring, Troubleshooting & Support
• Monitor system health and investigate billing, provisioning, reporting, and data-related issues.
• Provide technical support related to billing and provisioning systems for internal users.
• Troubleshoot application, database, server, and integration issues methodically and escalate when appropriate.
• Participate in planned after-hours maintenance activities, upgrades, and change implementations as required.
• Participate in an on-call rotation and provide after-hours support coverage to assist with critical production issues when required.
Documentation & Cross-Functional Collaboration
• Maintain clear documentation for procedures, configurations, integrations, and recurring tasks.
• Collaborate with Operations, Finance, Customer Service, Construction, and vendor support teams.
• Support testing, data validation, and change implementation while protecting billing and customer data integrity.
Continuous Development & Other Duties
• Identify opportunities to automate repetitive work and improve system reliability.
• Stay current on relevant technologies, integration practices, and security considerations.
• Perform other duties as required.
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What You’ll Bring
• Working knowledge of Windows and Linux environments.
• Experience with SQL and relational databases such as MySQL or PostgreSQL.
• Some programming or scripting experience with languages such as PHP, Python, or shell scripting.
• Basic understanding of programming concepts such as variables, functions, error handling, version control, and maintainable code.
• Familiarity with Apache, Nginx, web applications, APIs, file transfers, and system integrations.
• Ability to troubleshoot applications, databases, and server issues methodically.
• Strong attention to detail when working with billing, customer, and financial data.
• Clear communication skills and the ability to document technical procedures.
• Experience supporting billing, CRM, subscriber management, telecom, broadband, ISP, or cable systems is an asset.
• Experience with backup and restore, patching, upgrades, production support, APIs, batch jobs, data imports and exports, Git, code review, or development and test environments is an asset.
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You are
Technically curious: You enjoy learning how systems work behind the scenes and building a deep understanding over time.
Detail-oriented: You handle billing, customer, and financial data carefully and take pride in accurate work.
Methodical: You troubleshoot issues logically, test assumptions, and document what you learn.
Collaborative: You communicate clearly and build productive relationships across teams and with vendors.
Proactive: You take ownership of recurring operational tasks and identify opportunities for improvement.
Adaptable: You’re willing to learn new tools, systems, and processes in a changing environment.
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At Novus, we are dedicated to fostering a warm, inclusive environment where everyone feels they belong. We embrace diversity and inclusion and are committed to ensuring all employees feel valued, respected, and empowered to share their unique perspectives and talents. Our goal is to remove barriers so that everyone, regardless of background, identity, or ability, has the opportunity to thrive. Join us in fostering a culture where everyone feels at home!
We welcome applications from all qualified individuals and will provide accommodation throughout the recruitment process. If you require accommodation at any stage of the hiring process, please contact us and we will work with you to support your needs.
How to Apply
Please submit your resume and a cover letter detailing your experience and qualifications to: humanresources@novusnow.ca
Thank you to all applicants for your interest in this position. Only those selected to proceed to the next stage of the recruitment process will be contacted. We appreciate your understanding.
Principals only. Recruiters, please don't contact this job poster.