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Dedicated client Rep for Semi Truck repair (exit 207 Toledo I75)
Whitney Tire
4455 stickney ave near matzinger and crysler drive
compensation:
PER HOUR 1500 plus possible
employment type:
full-time
experience level:
mid level
job title:
Client Rep for Semi truck repair roadside
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Job Opening: Dedicated Client Agent & Semi-Truck Repair Dispatcher
Location: Toledo, OH
Position Type: Full-Time
Compensation: $20.00 – $35.00 per hour (Based on experience) + Performance Incentives & Bonuses
About Us
For 28 years, our company has been a trusted leader in commercial truck repair and service across our 3 locations. Generating $1.5 million in annual sales with a dedicated team of 6 employees, we pride ourselves on operating a tight-knit, efficient, and highly stable business. Every team member plays a crucial, hands-on role in driving our operations forward and delivering exceptional service to our commercial fleet clients.
Position Overview
We are seeking an assertive, detail-oriented Client Agent & Semi-Truck Repair Dispatcher to join our team in Toledo, OH. In this role, you will act as the single point of contact and dedicated advocate for our clients, bridging the gap between vehicle owners, drivers, and mechanics.
You will manage the entire service lifecycle—from initial intake to final payment—while strictly enforcing company policies, collaborating directly with technicians, managing inventory levels, and ensuring job completion.
Key Responsibilities
Client Advocacy & Account Management
Dedicated Client Representative: Serve as the primary, direct contact for callers, answering questions, providing real-time status updates, and delivering a consistent experience.
Bridge Communication: Translate technical mechanic feedback into clear, actionable updates for clients, and vice versa.
Policy Enforcement: Clearly communicate and strictly enforce company service policies, payment terms, and operational guidelines with clients.
Repair Dispatch & Technical Collaboration
Mechanic Collaboration: Work side-by-side with shop and mobile repair technicians to diagnose job requirements, establish accurate labor estimates, and track repair timelines.
Dispatch & Routing: Receive and prioritize incoming service calls across Toledo and regional transit corridors (I-75, I-80/90), dispatching the appropriate technician or scheduling shop appointments.
Work Order Oversight: Ensure all technician notes, diagnostic findings, and labor hours are accurately reflected in work orders.
Inventory Control & Purchasing
Inventory Oversight: Monitor and manage shop and mobile unit parts inventory levels to prevent supply shortages and maintain fast turnaround times.
Purchase Control: Oversee parts purchasing, track vendor costs, approve orders, and manage local vendor relationships.
Billing & Collections
Payment Collection: Secure pre-authorizations, calculate final billing statements, collect payments, and ensure accounts are settled before releasing completed jobs.
Process Compliance: Ensure all financial transactions and client agreements align strictly with internal billing protocols.
Qualifications & Requirements
Experience: 1–3+ years in dispatching, service writing, inventory management, or client relations (experience in commercial vehicle, heavy-duty diesel, or automotive repair strongly preferred).
Policy Enforcement: Firm, professional communication skills with the ability to uphold company procedures, pricing, and guidelines under pressure.
Technical & Parts Aptitude: Familiarity with heavy-duty truck components, repair processes, and inventory tracking procedures.
Problem-Solving Skills: Strong multi-tasking abilities with high attention to detail in parts tracking, work order entries, and customer communications.
Location: Based in or near Toledo, OH, with a reliable commute.
Compensation & Performance Incentives
Base Pay: $20.00 – $35.00 per hour (commensurate with experience).
Incentives: Performance-based monthly bonuses tied to dispatch efficiency, billing collection accuracy, customer retention, and inventory control targets.
Benefits
Health, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
401(k) Retirement Plan with Company Match
Stability in a long-standing, 28-year established business with growth and career development opportunities
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