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Hotel Front Desk Agent (Ukiah)
Hampton Inn Ukiah
1160 Airport Park Blvd
compensation:
17-19
employment type:
employee's choice
experience level:
entry level
job title:
Hotel Front Desk Agent
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Company: Hampton Inn Ukiah
Location: Ukiah, California
Job Type: Full-Time / Part-Time
Pay: $17.00–$19.00 per hour, based on experience
Schedule: Day and evening shifts, including weekends and holidays
Job Description
Hampton Inn Ukiah is looking for an honest, trustworthy, reliable, and customer-focused Hotel Front Desk Agent to join our team!
If you have at least one year of hospitality or customer service experience, take pride in delivering excellent guest service, and have a strong work ethic and dependable attendance, we would love to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests and play a key role in creating a welcoming and memorable hotel experience.
Key Responsibilities
• Welcome guests and provide friendly, efficient, and professional customer service in accordance with Hampton by Hilton standards.
• Handle guest check-ins, check-outs, reservations, and room assignments.
• Answer incoming calls, respond to guest inquiries, and manage reservation requests.
• Resolve guest complaints and concerns promptly and professionally.
• Implement hotel selling strategies to maximize occupancy, room revenue, and guest satisfaction.
• Operate the hotel's property management system, including posting charges, preparing bills, processing payments, and modifying reservations.
• Communicate effectively with housekeeping, maintenance, management, and other team members.
• Maintain accurate guest records, daily reports, and shift handover logs.
• Follow hotel safety, security, and operating procedures.
• Maintain a clean, organized, and professional front desk environment.
• Support other hotel operations as needed.
What We're Looking For
The ideal candidate will demonstrate:
• Honesty, integrity, reliability, and excellent attendance.
• A friendly, welcoming, and professional attitude.
• Strong communication and customer service skills.
• Excellent multitasking, organizational, and time-management abilities.
• Patience, empathy, and the ability to handle challenging guest situations.
• Attention to detail and the ability to work independently.
• Basic computer skills and the ability to learn hotel software quickly.
• A positive attitude and willingness to work as part of a team.
Qualifications
• At least one year of hotel front desk, hospitality, or customer service experience preferred.
• Previous experience with Hilton OnQ or PEP property management systems is a plus.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to work flexible schedules, including weekends, evenings, and holidays.
• Ability to stand for extended periods, bend, stretch, and reach, with or without reasonable accommodation.
• Ability to lift and carry up to 30 pounds and push or pull up to 60 pounds, with or without reasonable accommodation.
• Ability to maintain professionalism in a fast-paced hospitality environment.
Compensation & Opportunities
• Hourly Pay: $17.00–$19.00, depending on experience and qualifications.
• On-the-job training.
• Opportunities to develop hospitality and customer service skills.
• Friendly, supportive team environment.
• Opportunity to work with a recognized Hilton hotel brand.
How to Apply
Interested candidates should submit their resume, relevant work experience, and availability. We are looking for dependable individuals who are passionate about hospitality and committed to delivering outstanding guest experiences.
Join the Hampton Inn Ukiah team and help us make every guest feel welcome! Hampton Inn Ukiah is an Equal Opportunity Employer. We consider qualified applicants without regard to legally protected characteristics.
- Principals only. Recruiters, please don't contact this job poster.