job title:Customer Support & Administrative Assistant
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Job Opportunity: Customer Support & Administrative Assistant
Location: Surrey, BC | Full-time, Permanent
Do you enjoy communicating with people, helping things run smoothly, and being part of a team where your contribution makes a difference?
McCann Equipment is looking for a Customer Support & Administrative Assistant to join our Surrey branch. We are seeking someone who enjoys working with clients and colleagues, takes pride in keeping things organized, and appreciates the close-knit environment of a family-owned business.
About Us
McCann Equipment is a well-established, family-owned Canadian company with branches across the country.
We specialize in industrial torque tools, hydraulic equipment, tensioning systems, power tools, and related accessories and consumables. We also provide equipment rentals, maintenance, repairs, and calibration services.
We are an authorized distributor of leading brands, including NORBAR, TORCUP, ENERPAC, GEDORE, BOLTIGHT, CHICAGO PNEUMATIC, INGERSOLL RAND, and KOLVER.
Our clients work in a wide range of industries, including construction, steel erection, manufacturing, renewable energy, aerospace, oil and gas, mining, transportation, and heavy equipment.
Key Responsibilities
Customer Service & Reception
• Answer incoming calls and welcome visitors.
• Respond to initial customer inquiries and direct requests to the appropriate team members.
• Assist customers with quotes, orders, and general information.
• Maintain friendly and professional communication with clients and colleagues.
Sales & Service Administration
• Prepare quotations, work orders, and invoices.
• Enter and process customer purchase orders.
• Assist with the coordination of equipment rentals, repairs, and calibrations.
• Support the team with order follow-ups and customer communications.
General Administration
• Enter received goods into our computer system.
• Match packing slips with invoices and maintain accurate records.
• Prepare documentation and correspondence for Head Office.
• Process cheque returns and other administrative paperwork.
• Maintain and update customer and internal databases.
• Assist with shipping, courtesy calls, and other day-to-day branch activities.
• Perform other related duties as needed.
Qualifications
We value attitude, reliability, and willingness to learn as much as previous experience.
Our ideal candidate has:
• Strong verbal and written communication skills.
• A friendly, respectful, and positive demeanour.
• Good organizational skills and attention to detail.
• Comfortable computer skills and the ability to learn new systems.
• The ability to follow established administrative procedures.
• A sense of responsibility and the ability to work independently as well as with a team.
• Previous customer service or administrative experience is an asset.
Training will be provided to familiarize you with our products, services, and internal processes. Previous experience in the industrial equipment industry is not required.
Human Qualities We Value
Beyond technical skills, we believe that strong working relationships are built on:
• Trust and loyalty
• Accountability
• Attentiveness
• Reliability and communication
• Integrity
• Team spirit
What We Offer
• Competitive salary based on experience and skills.
• Comprehensive employee benefits.
• Permanent, full-time employment (40 hours per week).
• Monday to Friday, 8:00 AM to 4:30 PM.
• Training and opportunities to develop your knowledge of industrial equipment and services.
• A friendly, collaborative workplace within a family-owned Canadian company.
• Immediate start date.
Interested in Joining Us?
If you appreciate the close relationships, mutual support, and sense of belonging that come with working in a family-owned business, we'd love to hear from you.
We are looking for someone who wants to contribute not only through their skills but also through their personality, initiative, and commitment to the team.
Please send your resume and cover letter to:
pa.begin@mccannequipment.ca
We look forward to hearing from you!
McCann Equipment – Surrey Branch
Principals only. Recruiters, please don't contact this job poster.