job title:Office Administrator / Front Desk Coordinator
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We’re Hiring: Full-time Physiotherapy Office Assistant
Prana Physiotherapy – Surrey
We are looking for a confident, friendly and organized receptionist / physiotherapy office assistant to join our Surrey clinic. The role includes administrative and clerical duties, patient communication and supporting daily clinic operations.
Previous experience in a health clinic is an asset but is not mandatory. We will provide training as required, including training on our booking software, Jane App but prior experience and training is an asset.
Who We Are
Prana Physiotherapy is an established, award-winning clinic offering physiotherapy, registered massage therapy, chiropractic and active rehabilitation services. Our mission is to provide an exceptional patient experience and help patients improve their movement, function and physical well-being through treatment, education and exercise.
Job Duties
• Welcome patients, answer phone calls and take messages for practitioners.
• Schedule appointments and maintain practitioners’ schedules.
• Communicate with ICBC, WorkSafeBC and other insurance providers by email, letter or telephone.
• Process payments, insurance billing and receipts.
• Make patient follow-up calls and respond to enquiries.
• Maintain accurate records and protect patient confidentiality.
• Support practitioners and assist with front desk coordination and general daily clinic operations.
Qualities and Qualifications
• Confident, professional communication and excellent customer service skills.
• Good time management, organizational and interpersonal skills.
• A reliable, caring attitude and ability to work well with a team.
• Comfortable using computers and willing to learn.
• Interested in a long-term position and growing with our clinic.
• Flexible availability for weekday and weekend shifts.
Position: Full-time
Pay: Competitive, in line with market rates ($20-22), plus vacation pay
Schedule: Weekday and weekend availability required
Location: 9093 King George Blvd, Units 102/103, Surrey
Work location: In person
Start date: As soon as possible
To apply: Please send your résumé, availability, and a phone number
Principals only. Recruiters, please don't contact this job poster.