loading
reading
writing
saving
searching
IT Support Technician - Join a Team That Has Each Other's Back (Chestnut Ridge)
IT MSP
compensation:
$50,000 to $65,000 Depends on experience
employment type:
full-time
experience level:
mid level
job title:
Support Technician
QR Code Link to This Post
At our company, we believe that the best customer service starts with taking care of our team. Our mission is to build an environment where everyone supports one another, shares knowledge, and grows together. When our employees enjoy coming to work and know they have a team behind them, that positive attitude naturally extends to our clients.
We aren't looking for someone who simply fixes computers—we're looking for someone who genuinely enjoys helping people, solving problems, and continuously improving.
If you're passionate about technology, enjoy working with others, and want a career with real growth opportunities, we'd love to meet you.
What You'll Do
As a IT Support Technician, you'll provide technical support to a variety of business clients while working alongside experienced engineers and our help desk team.
Responsibilities
Resolve technical support tickets efficiently and professionally.
Troubleshoot Windows desktops and Windows Server environments.
Administer Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID.
Support Active Directory, Group Policy, DNS, DHCP, and user account management.
Configure and troubleshoot networking equipment including switches, firewalls, wireless access points, and VPNs.
Support virtualization platforms such as Hyper-V.
Diagnose hardware, software, and network issues.
Perform workstation deployments, upgrades, and migrations.
Document work clearly and maintain accurate technical documentation.
Escalate complex issues when appropriate while remaining involved through resolution.
Participate in client projects and technology improvements.
Deliver exceptional customer service with patience and professionalism.
Required Skills:
2–5 years of IT support experience.
Strong knowledge of Windows 10/11 and Windows Server.
Experience with Microsoft 365 administration.
Understanding of Active Directory and Group Policy.
Networking fundamentals (DNS, DHCP, VLANs, VPNs).
Experience supporting printers, laptops, desktops, and mobile devices.
Excellent troubleshooting and analytical skills.
Strong verbal and written communication.
Ability to prioritize multiple tasks in a fast-paced environment.
Valid driver's license and reliable transportation (on-site visits are required at times).
Bonus Skills,
Experience with any of the following is a plus:
Microsoft Intune
Hyper-V
Fortinet firewalls
SonicWall firewalls
UniFi networking
SentinelOne
Huntress
Azure
PowerShell scripting
Backup and disaster recovery solutions
Atera, or other PSA/RMM platforms
What We're Looking For,
We're looking for someone who:
Takes ownership of problems until they're solved.
Loves learning new technologies.
Enjoys helping teammates succeed.
Treats clients with respect and professionalism.
Communicates clearly without technical jargon.
Is dependable, honest, and eager to grow.
Benefits:
Competitive salary ($50,000–$65,000 DOE)
Paid vacation and holidays
Ongoing training and certification opportunities
Career advancement path
Friendly, supportive team environment
Exposure to a wide variety of modern technologies
Work with businesses across multiple industries
If you're looking for more than just another IT job and want to be part of a team that truly supports each other while delivering outstanding service to clients, we'd love to hear from you.
- Principals only. Recruiters, please don't contact this job poster.