We are seeking an experienced, hands-on Hotel Manager to lead our property operations, elevate the guest experience, and drive financial profitability. You will supervise all department heads, maintain brand or quality standards, and foster a positive workplace culture.
Key Responsibilities:
• Operations Oversight: Manage day-to-day functions across the front desk, housekeeping, food and beverage, maintenance, and guest services.
• Guest Satisfaction: Serve as an escalation point for guest feedback, resolve complaints swiftly, and maintain high online review scores and brand loyalty.
• Financial & Budget Management: Develop annual budgets, monitor daily revenue and expenses, forecast occupancy, and prepare monthly financial reports.
• Staff Leadership: Recruit, hire, train, schedule, and evaluate hotel staff while building a motivated, service-driven team.
• Sales & Marketing: Collaborate with sales and marketing teams to set room rates, attract group or corporate business, and maximize occupancy rates.
• Safety & Compliance: Ensure full compliance with health, safety, fire regulations, and local licensing laws.
• Vendor Management: Liaise with external suppliers, contractors, and service providers to keep property facilities in top condition.
Qualifications & Requirements:
• Experience: Proven experience as a Hotel Manager, Assistant General Manager, or in a senior hospitality leadership role.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred (or equivalent practical experience).
• Skills & Competencies:
• Strong leadership, conflict-resolution, and decision-making abilities.
• Solid financial acumen and experience with property management systems and Microsoft Office.
• Exceptional communication and interpersonal skills.
• Working Conditions: Flexibility to work weekends, holidays, and on-call shifts as required by hotel operations.
Principals only. Recruiters, please don't contact this job poster.