Dedicated Customer Service professional with 20+ years of experience in sales and
account management, specializing in client relations and service quality.
Expert in utilizing CRM software and data entry to manage high-volume inquiries while
maintaining a supportive and approachable tone.
Proven track record of delivering personalized solutions and ensuring customer satisfaction through effective phone support and research.
WORK EXPERIENCE:
BADCOCK FURNITURE & MORE Plantation, FL
Collections/Sales January/2017 - May/2025
Maintain accurate financial records by monitoring daily payments and conducting data
entry tasks to ensure high service quality.
Secure timely monthly payments by researching client account statuses and providing
proactive, supportive outreach to resolve inquiries.
Assist incoming customers by conducting personalized tours and researching products to
facilitate sales that meet specific client needs.
ASHLEY FURNITURE HOME STORE Greenville, SC
Assistant Manager February 2006 – January 2017
Facilitated a welcoming environment for incoming guests by providing information on
promotions and assisting with complex orders.
Collaborated with sales staff to assist customers in overcoming objectives and securing
successful transactions.
Leveraged hospitality principles and active listening to provide exceptional customer
service in a high-volume retail setting.
Demonstrated expert time management while balancing managerial duties and direct
customer support via live chat and phone interactions.
Rent-A-Center Pompano Beach, FL
Account Manager November 1998 – February 2006
Monitoring daily payments and conducting daily customer home visits for payment
collection to secure timely weekly payments.
Researching client account statuses and providing proactive, supportive actions to
maintain customer accounts, occasionally repossessing merchandise as a last resort.
Delivering and assembling merchandise to homes of new customers, confirming the rental
agreement terms before leaving each delivery.
EDUCATION:
FORT MYERS HIGH SCHOOL
High School Diploma May 1982
SKILLS:
Customer Support & Communication: Customer Service, Phone Support, Email Support,
Live Chat, Hospitality, Active Listening, Speaking
CERTIFICATIONS:
• Class E Chauffeur License (safe driver) - Department of Motor Vehicles (December 2