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Customer Service Associate/Admin (Seattle)
Paratex Pest Prevention
compensation:
$25-26/hr plus full benefits
employment type:
full-time
experience level:
entry level
job title:
Customer Service Associate/Admin
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Job Overview: Full-time, Monday through Friday entry-level admin position focused on delivering exceptional customer service, managing daily administrative tasks, supporting basic accounts receivable (A/R) functions, coordinating staff schedules, and maintaining our industry-specific CRM database.
Core Responsibilities
• Customer Communication
o Answer incoming phone calls promptly and professionally.
o Respond to customer emails with accurate information using efficiency tools as applicable
o Resolve client inquiries or route to appropriate staff.
• Administrative Support
o Perform general office tasks as needed
o Assist management and other office staff with special projects.
• CRM & Data Management
o Update client records in our industry-specific CRM.
o Log all communication touchpoints accurately and timely.
o Ensure data integrity and clean customer lists.
• Staff Coordination
o Work with technicians daily (mostly by phone) on their day-to-day customer and database adjustments, inquiries etc.
o Act as a central communication hub for team updates and collaborate with office and field crew.
• Light Accounts Receivable (A/R)
o Prepare and send invoices to clients accurately within system.
o Post incoming customer payments and log receipts.
o Follow up politely on overdue client balances.
Qualifications & Skills
• Experience
o Proven experience in customer service or office administration.
o Prior experience working with CRM database systems.
o Basic understanding of invoicing or entry-level accounting.
• Skills
o Excellent verbal and written communication abilities with preference for adapting some tasks to an AI-assisted model
o Strong organizational skills with high attention to detail.
o Proficiency in Microsoft Office Suite and ability to learn new systems quickly
o Excellent problem-solving skills and ability to learn the basics of our industry in order to field general questions regarding accounts and Pest Prevention.
• Schedule Requirements
o Available full-time, Monday through Friday with some flexibility but generally 8:30-4:30 in-person
o Pay range $25-26/hr plus full time benefits: health, dental, vision, 401k with matching and holiday bonus plus PTO and standard company holidays
People from all diverse communities encouraged to apply. Please send resumés to jen@paratex.com. No phone calls please.
- Principals only. Recruiters, please don't contact this job poster.