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Applications Support Specialist - Downtown Seattle Law Firm (Seattle)
Lasher Holsapfel Sperry & Ebberson PLLC
Union Street near 6th Ave
compensation:
$80,000.00 - $92,000.00 per year (dependent upon experience)
employment type:
full-time
experience level:
entry level
job title:
Applications Support Specialist
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If intersted in applying, please sumbit a cover letter, resume, and list of professional references.
Overview
The Applications Support Specialist is an entry-level help desk position that serves as the technology support hub for the firm. Working closely with the Systems Administrator, you will provide tier 1 support by answering user questions, resolving technical issues, and setting up equipment. This role offers excellent opportunities to develop technical skills while making a direct impact on the firm's daily operations.
Schedule
Full-time 8:30 am – 5:30pm, Monday through Friday. After successful competition of an orientation period (usually 90 days), this position is eligible to work from home one day per week (excluding Monday and Friday).
Benefits
- 401(k) retirement plan and 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Paid Holidays
- Parental leave
- Transportation subsidy
- Vision insurance
Duties
- Provide tier 1 help desk support for software applications (Microsoft 365, document management systems, VPN connections, passwords, etc.), hardware, printers, copiers, and more
- Provide user support as needed (e.g., copying data, scanning files, etc.)
- Log, track, and resolve support tickets in the help desk system (Freshdesk); escalate complex issues to Systems Administrator
- Create and maintain internal IT knowledge base articles (Freshdesk)
- Set up and configure workstations, equipment, and A/V technology for new hires, office moves, meetings, and presentations
- Additional duties and projects assigned by the Systems Administrator or Management
Qualifications
- Proficiency with Microsoft 365 (Word, Outlook, Excel, Teams) and Windows 11; experience with document management systems preferred
- Working knowledge of PC hardware, printers, peripherals, and mobile devices; Mac experience a plus
- Strong diagnostic and troubleshooting abilities with a solutions-oriented mindset
- Excellent customer service and interpersonal communication skills, with the ability to explain technical concepts to non-technical users
- Strong organizational skills with attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Self-motivated with the ability to work independently and collaboratively in a team setting
- Reliable and punctual with a commitment to providing consistent, high-quality support
- Ability to lift up to 40 pounds for equipment setup and relocation
Mental Activities and Requirements of this Position
Reasoning Skills
- Ability to apply common sense understanding and carry out detailed instructions;
- Ability to organize and prioritize projects and tasks; and
- Ability to successfully manage and ultimately solve a variety of problems.
Communication Skills
- Capacity to consistently demonstrate the ability to maintain good professional relationships with co-workers and clients while executing job duties and problem solving with others;
- Ability to verbally express ideas and information using good vocabulary and with diplomacy and tact; and
- Ability to communicate in writing using grammatically correct syntax as well as correct spelling and punctuation.
Working Condiditons
No hazardous conditions (i.e. a typical office).
Related Information
In no instance should the duties, responsibilities and requirements delineated in this document be interpreted as all-inclusive.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Performance Evaluation Schedule for this Position
Formal performance evaluations are normally conducted after the first 90 days and annually on the anniversary of date of hire or promotion.
Employee performance is evaluated in the following categories: quality; productivity; job knowledge; reliability; independence; planning and organization; problem solving; judgment; creativity; initiative; communication; adaptability; interpersonal relationships; adherence to policy; and attendance.
Other communications regarding job performance and expectations may take place from time to time and can be initiated by either Lasher management or employees.
- Principals only. Recruiters, please don't contact this job poster.