loading
reading
writing
saving
searching
UCSB Technical Support Specialist
UCSB
compensation:
Hiring or Budgeted Range: $35.97 to $42.46/hr.
employment type:
full-time
job title:
UCSB Technical Support Specialist
QR Code Link to This Post
Academic Affairs Information Technology
Summary of Job Details
The Technical Support Specialist serves as a primary, front-facing point of contact for the Academic Affairs departments and senior campus leadership offices supported by AAIT. The position provides responsive and professional technical support for computers, mobile devices, software, peripherals, network connectivity, accounts, and related technology services. Responsibilities include evaluating and addressing user needs; diagnosing and resolving hardware and software issues; installing, configuring, maintaining, and upgrading technology; coordinating equipment and software acquisitions; and providing individual and group training. The position also supports users of campus-wide applications managed by AAIT by resolving service requests, configuring user access, documenting and communicating system issues, conducting functional and quality-assurance testing, supporting application implementations and enhancements, and maintaining accessible web content. Because the position supports offices that handle sensitive university matters, it requires excellent customer-service and communication skills, sound judgment, discretion, and the ability to build trusted working relationships with users who have varying levels of technical experience.
Required Qualifications
• Bachelor's Degree required in a related area and / or equivalent experience / training;
• 1+ years supporting software installation and troubleshooting;
• 3+ years experience communicating technical and non-technical information in a clear and concise manner to users at various levels with a wide range of experience;
• 1+ years Supporting higher education A/V technologies;
• Evidence of a strong customer service focus;
• Proven track record of problem solving.
Special Conditions of Employment
• Occasional evening, weekend, and holiday work.
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment
Days/Hours: Monday- Friday 8am-5pm
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Application review begins 10/29/26
Apply online at https://jobs.ucsb.edu
Job # 89463
Full Salary Range: $33.51 to $57.78/hour.
Hiring or Budgeted Range: $35.97 to $42.46/hr.
- Principals only. Recruiters, please don't contact this job poster.