Converged is a managed IT services and cybersecurity company that helps organizations keep their technology reliable, secure, and aligned with their business needs. We are seeking a highly organized Operations Coordinator to support the day-to-day work that keeps our team and client services running smoothly.
Job Summary
This full-time role coordinates office operations, IT service tickets, contracts, and procurement, including purchasing and receiving. The Operations Coordinator works across teams to keep information accurate, requests moving, and operational processes consistent.
Key Responsibilities
Office Operations: Coordinate daily office needs, maintain supplies, and help keep administrative processes organized and consistent.
IT Service Ticket Coordination: Monitor incoming service requests, route tickets to the appropriate team members, and follow up to help keep requests moving.
Contract Management: Maintain accurate client and vendor contract records, track renewal dates, and coordinate updates with the appropriate team members.
Purchasing and Receiving: Process purchase requests and orders, communicate with vendors, track deliveries, and verify received items against orders.
Inventory Control: Maintain accurate records of equipment and supplies, track stock levels, and coordinate replenishment.
Accounting Support: Use QuickBooks to create and maintain purchasing and sales orders
Required Skills & Experience
Experience in operations coordination, office administration, service coordination, procurement, or a similar role. Experience with an IT services company or MSP is a plus.
Experience coordinating requests or service tickets, tracking their status, and following up with the people responsible for the next step.
Experience with purchasing, receiving, inventory records, and vendor communication.
Ability to maintain accurate contract records and track important dates, including renewals and expirations.
Working knowledge of QuickBooks Online and basic accounting processes, including purchase orders, invoices, expenses, and recordkeeping.
Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet deadlines.
Clear, professional communication with clients, vendors, and internal team members.
A self-starter who takes initiative, identifies what needs to be done, and moves work forward without waiting for detailed instructions or repeated reminders.
Strong follow-through and sound judgment about when to resolve an issue independently and when to escalate it.
Benefits:
Competitive salary with performance-based bonuses.
Comprehensive health insurance coverage.
401(k) plan with company matching.
Flexible Spending Account (FSA) options.
Opportunities for professional growth and development.
How to Apply: Please submit your resume and cover letter specific to this position. In your cover letter, highlight how your skills and experiences align with the role and contribute to the success of our team.
Join us and play a pivotal role in our journey towards operational excellence. We look forward to welcoming a driven and talented Operations Coordinator to our team!
Principals only. Recruiters, please don't contact this job poster.