The Santa Barbara Tennis Club is looking for a friendly, organized, and dependable Front Desk Associate to join our team. This is a customer-facing position for someone who enjoys working with people and being part of an active private club.
Part-time or full-time | Competitive hourly wage | SINGLE CLUB MEMBERSHIP INCLUDED
Start Date: As soon as available
JOB DESCRIPTION
Reports To: General Manager and Front Desk Supervisor
Principal Working Relationships: General Manager, Front Desk Supervisor, Maintenance, Tennis Director, Membership Director, Controller, Event Director, COO, Managing Partner, and SBTC Members
POSITION FUNCTION
The Front Desk Associate is responsible for the smooth, professional operation of the Santa Barbara Tennis Club while on duty. The position serves as the primary member-facing representative and is responsible for member service, front desk operations, court assignments, facility checks, transactions, and communication with management.
MEMBER SERVICE & FRONT DESK
Welcome members and guests warmly and provide professional, courteous service.
Learn and use members' names whenever possible.
Check members in using their name and member number.
Properly sign in guests, confirm required waivers, and charge applicable guest fees.
Assist members with questions, requests, court assignments, and general Club information.
Review Club calendars, newsletters, and Front Desk communications for current events and activities.
Give prospective members a tour when requested.
Answer phones promptly and professionally.
CASH & TRANSACTIONS
Operate the Front Desk POS system and conduct member/guest transactions.
Open/Close the register.
Report any discrepancies.
Secure required cash deposits.
Complete required daily reports and Front Desk documentation.
COURTS & FACILITIES
Assign courts and maintain current court and member sign-in sheets.
Review the Club calendar and coordinate court schedules around events.
Keep tennis balls stocked.
Turn off court lights when courts are not in use.
Conduct regular checks of the pool, fitness center, cold plunge, saunas, spas, and other designated facilities.
Report maintenance, safety, or facility concerns promptly.
CLUBHOUSE, LOCKER ROOMS & TOWELS
Keep the Front Desk, lobby, living room, deck, and other member areas clean and organized.
Straighten chairs, pillows, newspapers, and tables as needed.
Keep promotional materials and Front Desk supplies stocked.
Keep both locker rooms stocked with clean towels and designated supplies.
Take soiled towels to laundry and return clean towels to the locker rooms.
Employees must request assistance before entering the opposite-gender locker room.
MORNING / OPENING DUTIES
The opening employee will:
Turn on the POS system and prepare the Front Desk.
Confirm coffee/tea are prepared and the station is stocked.
Prepare member sign-in sheets and confirm the Tennis Director's court sheet is ready.
Review the Club calendar and events for the day.
Count the cash drawer.
Complete the Daily Report.
Ensure the Front Desk, lobby, and member areas are ready for the day.
EVENING / CLOSING DUTIES
The closing employee will:
Check with the previous shift regarding Club updates, events, or concerns.
Complete final locker-room and facility checks.
Ensure towels are stocked and soiled towels are taken to laundry.
Follow required closing procedures for the pool, spas, saunas, cold plunge, and clubhouse.
Turn off court lights when courts are no longer in use.
Turn on the front door light and turn off tree/decorative lights as required.
Empty and clean coffee/tea pots and tidy the coffee station.
Update sign-in sheets for the following day.
Straighten common areas.
Secure the clubhouse if designated night maintenance has not arrived.
Count the cash drawer and secure the deposit.
Communicate important information to the next shift or management.
ADDITIONAL SUPPORT & OVERALL EXPECTATION
The Front Desk Associate may assist management and other departments with reasonable Club projects, including Membership, Controller, Events, Front Desk procedures, and the Operational Manual.
The Front Desk Associate is expected to maintain a welcoming, clean, safe, and professional environment while providing excellent service to SBTC members and guests and communicating effectively with management and staff.
To Apply: Please send your resume
Principals only. Recruiters, please don't contact this job poster.