Fully Remote Client Onboarding & Admin Specialist (Pacific or Mountain time zone), Start immediately
About us
We are a San Francisco dog daycare known for small groups, experienced handlers, and door-to-door shuttle service. We're looking for someone who makes every new client feel welcome, heard, and taken care of from the first hello.
The role
You'll take inquiry calls, figure out whether we're the right fit for each dog, guide families through intake, and book their temperament test, quickly and warmly. When the phones are quiet, you'll help us build better systems: organizing workflows, tightening our onboarding process, and putting AI tools to work so we run smoother as we grow.
What you'll do
- Client onboarding, Answer and return inquiry calls and messages promptly through Google Voice, email, and online chat
- Qualify new clients, learn about their dog, schedule, and needs, and explain how our daycare and shuttle service work
- Schedule temperament tests and keep clients informed on next steps
- Follow up with warm leads so no inquiry falls through the cracks
Admin and systems
- Spot what's slowing down onboarding and propose fixes
- Help build and document simple, repeatable processes (scripts, checklists, follow-up templates)
- Manage small projects from start to finish and keep your manager updated
Who you are
- 1–3 years of experience in hospitality or front-of-house service (hotel front desk, restaurant host or server, concierge, guest services, or similar)
- A real sense of urgency: you return calls fast and know a quick response often decides whether a client books
- Bonus: you love dogs (experience with pets is a plus, not a requirement)
Schedule
- Part-time, about 10 hours per week with opportunity to increase
- Scheduled shifts fall between 8am and 5pm Pacific, Monday–Friday (9am–6pm Mountain). Shifts vary week to week based on call volume.
- Fully remote, no in-person work required
Pay
- $18–22 USD per hour, paid for all scheduled hours
How to apply
Reply to this post with your resume and a few sentences about a time you turned a frustrated guest or customer into a happy one. We're hiring immediately.
Principals only. Recruiters, please don't contact this job poster.