An entry-level freelance website and IT support specialist handles basic website maintenance, minor updates, and fundamental hardware or software troubleshooting on a flexible, part-time contract basis.
Job Title Options
• Freelance Entry-Level Website & IT Support Specialist
• Part-Time Technical & Web Support Assistant
• Junior IT & WordPress/CMS Support Freelancer
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Position Overview
We are looking for a reliable, tech-savvy Entry-Level Freelance Website & IT Support Specialist to help manage small business websites and assist users with everyday hardware, software, and connectivity issues. This is a part-time, remote/hybrid position ideal for someone building their career in tech or web administration. You will work flexible hours (approx. 10–20 hours per week) on a project or retainer basis.
Key Responsibilities
Website Support & Maintenance
• Perform basic content updates, text changes, and image swaps on platforms like WordPress, Shopify, or Wix.
• Run routine site backups, plugin/theme updates, and security checks.
• Troubleshoot broken links, layout glitches, or slow-loading pages.
• Assist clients with basic domain, DNS, and hosting configurations.
IT & Helpdesk Support
• Provide remote or on-site helpdesk support for computer hardware, peripheral devices, and operating systems (Windows/macOS).
• Troubleshoot common software applications, email clients (Google Workspace, Microsoft 365), and printer/scanner setups.
• Diagnose basic Wi-Fi, router, or VPN connection problems.
• Log support tickets, document troubleshooting steps, and communicate clearly with non-technical users.
Qualifications & Skills
• Education / Experience: High school diploma, current enrollment in a Computer Science/IT program, or self-taught experience with fundamental web tools and troubleshooting.
• Technical Knowledge:
o Familiarity with Content Management Systems (WordPress, Shopify, Wix, etc.).
o Basic understanding of HTML/CSS is a plus.
o Familiarity with computer hardware, OS troubleshooting (Windows and Mac), and cloud office suites (Google Workspace, Microsoft 365).
• Soft Skills: Strong patience, clear written and verbal communication, and the ability to explain technical fixes simply to non-tech-savvy clients. [1]
Compensation & Hours
• Type: Freelance / Independent Contractor (Part-Time)
• Hours: ~10 to 20 hours per week (flexible / project-dependent)
• Rate: Typically ranges based on experience (e.g., project-based or hourly rate aligned with local market standards).
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