I hope you are doing very well on this lovely Florida day!
I am currently seeking a part time job to help out any local businesses with their office/administrative needs. I am only able to work remotely, however I can be very flexible to work days/nights/weekends. Per my resume below, you will see my vast experience in the area over the last 20 years from office manager experience, customer service manager experience and now technical support (including manager backfill) for Apple for 11 years. This experience makes me very adaptable, reliable and quick!
Most recently I was working for a local fencing company for a year and a half, however the business is struggling and is no longer needing my assistance. I would love to help out your business in whatever ways needed remotely! Creating documents, customer/client contacts, social media management, estimates/invoice/accounting, you name it, I will get it done and well.
Thank you very much for your time and I look forward to hearing from you!
Best Regards,
Anjee S.
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RESUME:
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Anjee S.
Technical Support/Office Manager
WORK EXPERIENCE:
Apple Inc.
MAC+/iOS etc. Level 2 Chat Support/ Leadership Academy Advisor/Annotation/ACPR
Apple - Orlando, FL - August 2016 to Present
Continuing to work the Apple family for 11 years, I’ve been lucky enough to be certified in technical support for most/all devices and services across the board. From Mac’s, iOS devices, to features like App Store issues and also a big customer focus to build rapport. My role includes a lot of research, which I truly love! Starting out as a iOS advisor and then quickly trained under everything else from Mac, Watch, Beats, Apple Card, MSS/iTunes Support, Social Team, Annotation, ACPR and more. I was also fortunate to be chosen to be apart of the amazing Leadership Advisor Academy for 18 months.
Upland Fence and Deck LLC
Office Manager/Administrative Assistant
(Remote) Orlando, FL - August 2023 to April 2026
Working for this small, local fencing company, I had the fantastic opportunity to be self-taught in the fencing industry. This role working directly with the owner included a multitude of roles with great flexibility required, often working 7 days a week, whenever work is needed. Some examples of work provided are:
Conducted extensive research for local permits, expediting project approvals through self-taught expertise
Created and maintained company forms including estimates, invoices, and legal contracts to improve workflow
Managed customer communication and updated estimates as jobs progressed, ensuring client satisfaction
Produced daily social media posts and collected outstanding funds, supporting business growth
NPE, LLC
Supervisor - Global Client Care Supervisor
Orlando, FL - October 2014 to 2016
Working as a supervisor for a small fitness business company based out of Orlando, FL and with remote
supervising of our Asia Pacific region and our UK region as well. My role here consists of a great deal of
operations management as well, as we are a smaller company, there are several areas I am responsible
for.
Job Duties:
● Supervising local and remote staff
● Client support with heavy focus on VIP and Platinum clients
● Managing office needs
● IT/Tech POC for North American office
● Help with events and all hands on help to meet company mission of 500 VIPs by 2016
Houghton Mifflin Harcourt
Supervisor -Customer Service (Consumer Team Supervisor)
Orlando, FL- March 2014 to October 2014
Working as a supervisor for a large publishing corporation overseeing a team of 16 phone and chat
agents. Spearheading the chat function/feature to be added to company's website for increased customer
service and ordering experience.
Job Duties:
● AT&T LiveChat - Features Sales
● Customer Support
Walking current AT&T Customers through order process
AT&T
Technical Support Rep
Orlando, FL - October 2012 to March 2014
LiveChat Agent -Features Sales
Worked as a Live Chat agent, taking chats for AT&T current customers who needed help walking through
their wireless accounts to do a variety of things from adding more data, to upgrading their phone.
Job Duties:
● AT&T LiveChat - Features Sales
● Customer Support
Walking current AT&T Customers through order process
GreyDog Service Solutions
Manager/Supervisor
Orlando, FL - October 2010 to October 2012
Worked as a Manager for GreyDog Service Solutions and supervised at least 10 people consistently.
Working remotely, GreyDog Service Solutions provided a chat/call center service for small-medium local
Florida companies.
Job Duties:
● Interviewing & Hiring Process
● Training Employees
● QA (Quality Assurance)
● Work Force Management- Scheduling
● Report Building- Overall Reporting
● Customer Escalation Support
● Monitoring
TekkFusion
Executive Secretary
Orlando, FL - January 2010 to December 2010
Office management; Technical and Engineering Recruiting; Consultant management; Payroll/Accounts
Receivable
Job Duties:
● Working remotely from home
● Daily sales/recruiting data entry
● Customer Support/Satisfaction
● Technical and Engineering recruiting
● Resume formatting/searching
● Accounts receivable
● Payroll
● Consultant management
● Information Technology
● Recruiting
Education
Psychology/World Religion Studies - Associates Degree
Boise State University - Boise, ID
2008 to 2009
Scottsdale Community College- Scottsdale, AZ
2005-2006
Principals only. Recruiters, please don't contact this poster.