loading
reading
writing
saving
searching
Dispatch and Call Center Supervisor (Redmond)
COIC's Cascades East Transit
343 E. Antler Av near Franklin
compensation:
$5,546.00 to 8,640.00 per month dependent on qualifications and experience
employment type:
full-time
experience level:
mid level
job title:
Dispatch and Call Center Supervisor
QR Code Link to This Post
All Applications must be submitted by the end of business hours (5:00pm PST), Friday, November 6th.
Work Schedule: Normal Business Hours, Monday - Friday
Location: Position based out of the Redmond Antler operations facility with occasional travel to other CET associated locations depending on business needs.
Benefits include health, dental and vision. One low monthly premium cover both you and your dependents. Earn vacation and sick time from day one. Other benefits available include employer paid retirement, life insurance and many more.
Summary of Duties:
The CET Dispatch and Call Center Supervisor is responsible for managing the CET Dispatch and Call Center under direction of the CET Operations Manager. Work in collaboration with the CET Field Supervisors to assure daily operations run effectively. Develop and maintain procedures to include compliance with the Driver Manual, Drug & Alcohol policy and procedures, and emergency procedures. Train Dispatch and Call Center Staff on all policies and procedures. Maintain compliance with the ATU Collective Bargaining Agreement. Perform related duties as required.
Minimum Qualifications and Abilities:
- Bachelor’s Degree plus 3 years of work experience in related a field or the equivalent combination of education and experience in a related field may be substituted. At least 1 year of management/supervisory experience. Dispatch and/or Call Center experience preferred but not necessary.
- Ability to supervise and provide leadership to Staff
- Understand and adhere to Americans with Disabilities (ADA) and Federal Transportation Authority (FTA) Regulations
- Working knowledge of transportation software
- Working knowledge of Union Collective Bargaining Agreements
- Functional knowledge on BOLI Wage and Hour Laws
- Work independently and effectively without close supervision
- Communicate effectively, both in writing and verbally
- Establish and maintain cooperative working relationships and work as a team
- Demonstrated public speaking and presentation skills
- Exhibit courtesy and professionalism to represent COIC in a manner that will maintain and promote the positive reputation of the organization
- Work effectively under pressure
- Exercise discretion in confidential matters
- Must be proficient in use of Excel, Word and MS Office Suite
- Must maintain client and agency confidentiality
- Must have the ability to work independently and effectively without close supervision as well as within a team environment
- Utilize effective time management and organizational skills
- Mobility to work in a typical office setting and use standard office equipment
- Must pass a criminal background and driving background check and successfully pass a DOT pre-employment drug test.
To view this opportunity, read the full job description and/or apply for this job, visit us at https://www.coic.org/careers/.
- Principals only. Recruiters, please don't contact this job poster.