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Front Office Coordinator – Raleigh, NC – Approx. $60K (Raleigh)
Phoenixx Systems, Inc.
compensation:
Approximately $60,000 annually
employment type:
full-time
experience level:
mid level
job title:
Front Office Coordinator
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You’ll be the first point of contact for callers and visitors. A central part of the job is finding out what each caller needs, handling routine requests, and connecting callers with the right staff member.
Phone intake and call routing
* Answer a multi-line phone system, ask brief clarifying questions, and route callers to the appropriate staff member or department.
* Answer routine questions using approved resources. Help callers find forms, online services, and published instructions.
* Look up and relay publicly available information. Direct requests for formal verification or case-specific information to the appropriate team.
* Assist callers with routine online account access and password resets using established procedures. Escalate unresolved issues.
* Direct callers to the appropriate process for submitting a complaint or requesting follow-up. Handle difficult calls calmly and follow confidentiality procedures.
* Monitor shared voicemail, email, and electronic faxes. Take accurate callback messages and distribute them promptly.
Front office support
* Welcome visitors and follow check-in and access procedures.
* Schedule conference rooms, help prepare for meetings, and coordinate mail and deliveries.
* Keep the reception area organized and provide general administrative support.
What you’ll bring
* Three to five years of direct receptionist experience and experience with a multi-line phone system.
* A high school diploma and proficiency with Microsoft Office and Outlook.
* Strong listening, communication, and organizational skills, with the ability to stay composed when calls and visitors need attention at the same time.
* Bilingual communication skills are a plus.
To apply, use the Craigslist Reply button and include your résumé and availability for a brief call. Please confirm that you can work on-site in Raleigh during the posted hours.
- Principals only. Recruiters, please don't contact this job poster.