Position Summary:
This is a non-permanent, part-time position with a 12-month duration. The starting salary range for this position is $22.51 to $26.63, with most candidates starting at $22.51. This is a part-time, non-permanent, classified, overtime-eligible position with the Pierce College District working approximately 16 hours per week, not to exceed 69 hours per month. The main work location is at the Pierce College Puyallup campus and reports directly to the Student Financials Manager. This position requires regular and consistent attendance and is not eligible for telework.
The mission of Pierce College is to create quality educational opportunities to a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college. We work to ensure that every student in the Pierce College District feels valued, respected, and inspired to achieve their goals. We provide a brave space for Black, Indigenous, Persons of Color (BIPOC), LGBTQ/QTPOC students, students with disabilities, and all students and staff to seek refuge, and an opportunity for them to cultivate their strengths, intelligence, resilience, and creativity.
The Customer Service Specialist I assists students in identifying District processes and procedures, resolving problems, and receiving payments for tuition and fees. This position also assists students in completing Tuition Installment Plans and other customer service-related inquiries. The Customer Service Specialist 1 provides assistance and problem resolution to District departments, customers, and students.