Personal Lines Client Service Manager II

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Take your expertise to the next level. As a Personal Lines Client Service Manager II, you’ll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. You’ll operate in a collaborative environment, using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward-thinking approach. Powered by innovation and supported by accessible leadership, this is your opportunity to lead from the front and make a measurable impact. This is a full-time hybrid position. The hours are Monday to Friday from 8 am until 5 pm.

• Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience. 

• Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively. 

• Build strong client relationships through proactive engagement, anticipating needs and driving retention. 

• Take a consultative approach, identifying policy gaps and provide coverage solutions supporting cross-sell and account growth goals. 

• Provide expert guidance on complex coverage decisions and resolve service challenges independently. 

• Ensure operational excellence through accuracy, compliance, and continuous process improvement. 

• Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture. 

• Leverage data and digital tools to deliver efficient, modern client service. 

• Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery. 

Here’s what you’ll bring to the role: 

• Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently. 

• Hold an active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes. 

• Provide expert support on complex client inquiries, delivering clear, coverage-focused guidance. 

• Communicate effectively with a consultative approach, building trust and simplifying complexity. 

• Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity. 

• Stay highly organized and detail-oriented, managing competing priorities and renewal timelines effectively. 

• Apply a continuous improvement mindset, identifying inefficiencies and enhancing service delivery. 

• Collaborate and influence through expertise, supporting team performance without formal authority. 

• Act as a relationship builder, problem solver, focused on strong client outcomes and career progression. 

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

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