Texas Neurology Consultants, PLLC is seeking a professional, highly organized Medical Front Office Specialist to serve as the first point of contact for our busy office. You will balance patient-facing customer service with vital administrative tasks to keep our clinic running efficiently. The ideal candidate has excellent multitasking abilities, a warm demeanor, and a solid understanding of medical office workflows. This position is full-time. Hours are Monday to Thursday, 7:45 AM – 5:00 PM, Friday 7:45am to noon.
Key Responsibilities
Patient Reception & Check-In
• Greet patients and visitors warmly upon arrival to establish a welcoming environment.
• Manage the patient check-in and check-out processes efficiently.
• Distribute, explain, and collect necessary intake forms and new patient paperwork.
• Verify patient identity and scan insurance cards into the Electronic Health Records (EHR) system.
• Notify clinical staff and physicians of patient arrivals to maintain steady clinic flow.
Scheduling & Communication
• Answer incoming multi-line phone calls with proper medical telephone etiquette.
• Schedule, reschedule, and confirm patient appointments based on provider availability.
• Answer basic, non-clinical patient inquiries regarding office hours, location, and policies.
• Manage the general office email inbox and route communications to the appropriate clinical staff.
Financial & Administrative Support
• Collect patient co-pays, deductibles, and outstanding account balances during check-out.
• Process credit card payments, document checks, and maintain a accurate daily cash drawer.
• Coordinate insurance verification and assist with tracking patient referrals.
• Maintain standard office inventory by monitoring, ordering, and organizing administrative supplies.
Compliance & Safety
• Protect patient confidentiality by strictly adhering to all HIPAA rules and guidelines.
• Secure physical medical files and log off computers when leaving the front desk unattended.
• Maintain a clean, sterile, and professional appearance in the waiting area and reception lobby.
Skills and Qualifications
• Education: High school diploma or equivalent required.
• Experience: Minimum of 1–2 years of experience working in a medical front office or a clinic reception role.
• Technical Skills: Proficiency with medical scheduling software and Electronic Health Records (EHR) systems.
• Soft Skills: Outstanding verbal and written communication skills with a strong focus on empathetic customer service.
• Multitasking: Proven ability to manage ringing phones, computer data entry, and in-person patient questions simultaneously.
• Knowledge: Basic understanding of healthcare insurance plans and foundational medical terminology.
Benefits
• Comprehensive health, dental, and vision insurance coverage.
• Paid Time Off (PTO)
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